Systems Configuration and Automation Manager
| Posting date: | 19 February 2026 |
|---|---|
| Salary: | £54,931 to £64,644 per year |
| Hours: | Full time |
| Closing date: | 26 February 2026 |
| Location: | London, London, WC1H 9BT |
| Company: | University College London |
| Job type: | Permanent |
| Job reference: | B01-05387_1771509558 |
Summary
About us
This is an exciting opportunity to join UCL's Service Excellence function to lead our participation in the flagship benchmarking and best practice sharing UniForum programme, as well as other benchmarking data programmes, where relevant.
Our Service Excellence function is part of the Professional Services Hub which brings together key customer facing and transactional services across different functions: HR, Finance, Commercial, Faculty, Research, Estates, IT & Business Operations. The PS Hub is committed to delivering high quality & efficient services, with a real emphasis on customer experience.
The University's Professional Services, which the Hub is a part of, brings together colleagues who perform their work while sitting in the Hub but also outside by binding them together in a common framework of tools, methods, technologies and performance standards.
About the role
This role will lead our Systems Configuration and Automation Administrators and support the Head of Systems Configuration and Automation to ensure our ERP and ESM system requirements align to business need and strategy and support the production of high quality data.
About you
You will champion the use of AI and automation to drive out waste, reduce risk, improve customer experience across UCL's operations.
You will have experience of delivering measurable improvements and updates within ERP and ESM platforms and managing end to end testing withing these environments.
You will have excellent communication skills, including the ability to present information effectively to a wide audience and gain buy-in. you will have very good analytical skills, with the ability to articulate complex information and data in a clear and concise manner.
You will be highly organised, able to manage a varied workload and ability to make decision independently.
What we offer
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:
- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days' annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan
- Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.
Our commitment to Equality, Diversity and Inclusion
As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce.
These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.