Medical Secretary - Functional Neurological Disorder | North Bristol NHS Trust

Posting date:	19 February 2026
Salary:	Not specified
Additional salary information:	£24,937 - £26,598 Per annum
Hours:	Full time
Closing date:	21 March 2026
Location:	Bristol, BS10 5NB
Company:	North Bristol NHS
Job type:	Permanent
Job reference:	7808557/339-NMSK8557-RUH

Summary

This is an administrative post within the Neuropsychiatry service at North Bristol NHS Trust to work alongside the Functional Neurological Disease (FND) service. To provide a high quality and comprehensive administrative and clerical support to the FND service multi-disciplinary team. Key Co-ordinator and administrator, providing outpatient support to the Neuropsychiatry team. Ensuring outpatient appointments are made/cancelled in accordance with the Government Access Targets and the Trust’s Patient Access Policy. Contacting and responding to patient queries in a professional courteous and timely manner. Providing clerical support for the service as required.
You will be required to liaise with all staff in the department, including consultants, junior doctors, occupational therapists, administrative staff, and colleagues from other departments including Neurology, as well as external providers. The post holder will exercise initiative, independent judgement and decision-making with situations arising from the duties described below to ensure an effective, high-quality service. Due to the expansion of the FND service and growth of our clinical team, there
will be an expectation on the successful candidate to support this development and ensure sufficient admin support

To provide secretarial support for the efficient operation of the FND Service.

To act as a contact point, liaising between patients, medical and nursing staff and other internal and external organisations.

To receive, sort and prioritise daily correspondence for clinicians as required, resolving as appropriate and ensuring all clinical reports/requests are brought to the attention of the relevant clinician to enable appropriate action to be taken.

To receive and act upon telephone calls and face to face enquiries from patients, relatives and staff giving advice and information in a prompt, helpful and professional manner.

Provide Booking Service for Neuropsychiatry using the Trust’s computerised system Careflow in accordance with the Trust’s Patient Access Policy.

To manage FND waiting lists and non-consultant referrals.

Able to use (or be prepared to learn) the in-house Patient Administration System and other hospital IT systems

Work together as an effective team worker, providing cover for colleagues in times of absence / annual leave as requested by line manager.

Undertake photocopying, filing and other general administration duties such as monitoring stationary supplies to ensure the efficient running of the office.

Willingness to undertake further training and development.

Such other reasonable duties, appropriate to a Band 3, as agreed between the post holder and manager from time to time.

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

This is an administrative post within the Neuropsychiatry service at North Bristol NHS Trust to work alongside the Functional Neurological Disease (FND) service. To provide a high quality and comprehensive administrative and clerical support to the FND service multi-disciplinary team. Key Co-ordinator and administrator, providing outpatient support to the Neuropsychiatry team. Ensuring outpatient appointments are made/cancelled in accordance with the Government Access Targets and the Trust’s Patient Access Policy. Contacting and responding to patient queries in a professional courteous and timely manner. Providing clerical support for the service as required.
You will be required to liaise with all staff in the department, including consultants, junior doctors, occupational therapists, administrative staff, and colleagues from other departments including Neurology, as well as external providers. The post holder will exercise initiative, independent judgement and decision-making with situations arising from the duties described below to ensure an effective, high-quality service. Due to the expansion of the FND service and growth of our clinical team, there
will be an expectation on the successful candidate to support this development and ensure sufficient admin support



To provide secretarial support for the efficient operation of the FND Service.
To act as a contact point, liaising between patients, medical and nursing staff and other internal and external organisations taking clear and concise messages when required, using personal judgement and sensitivity to resolve as necessary.
To receive, sort and prioritise daily correspondence for clinicians as required, resolving as appropriate and ensuring all clinical reports/requests are brought to the attention of the relevant clinician to enable appropriate action to be taken.
To receive and act upon telephone calls and face to face enquiries from patients, relatives and staff giving advice and information in a prompt, helpful and professional manner, handling conversations with sensitivity and confidentiality.
Provide Booking Service for Neuropsychiatry using the Trust’s computerised system Careflow in accordance with the Trust’s Patient Access Policy
To manage FND waiting lists and non-consultant referrals.
Able to use (or be prepared to learn) the in-house Patient Administration System and other hospital IT systems ensuring that the department functions within the Trust’s standards for the integrity of data collection.
To work closely with senior colleagues within the team to ensure effective secretarial support and cover.
Work together as an effective team worker, providing cover for colleagues in times of absence / annual leave as requested by line manager.
Undertake photocopying, filing and other general administration duties such as monitoring stationary supplies to ensure the efficient running of the office.
Willingness to undertake further training and development.
Such other reasonable duties, appropriate to a Band 3, as agreed between the post holder and manager from time to time.


This advert closes on Thursday 5 Mar 2026