Complaints & Feedback Case Officer
| Posting date: | 19 February 2026 |
|---|---|
| Salary: | £27,185 per year |
| Hours: | Full time |
| Closing date: | 19 March 2026 |
| Location: | Merseyside, L33 7SG |
| Company: | Liberty |
| Job type: | Contract |
| Job reference: | ORG3471-TAL1641- |
Summary
Complaints & Feedback Case Officer (5 month FTC)
Are you an experienced at dealing with customer complaints? Looking for a 5 month FTC contract role, based in Knowsley earning £27,185 pro rata per year?
We Can Offer You:
Work-Life Balance: 23 days annual leave + bank holidays, plus flexibility
Health & Wellbeing: 24/7 GP access, mental health support, fitness programs, and more
Training & Growth: Ongoing professional development to keep you at the top of your game
Your role
Act as the primary point of contact for tenants and customers regarding complaints and feedback
Ensure clear communication with customers throughout the entire complaints process
Focus on resolving complaints within agreed timescales, ensuring a fair and customer centred approach
Acknowledge all complaints promptly and keep customers fully updated on progress and outcomes
Produce regular, accurate, and timely reports on complaint trends, resolutions, and service performance
Collate all customer feedback and apply an analytical approach to identify themes, improvements and service development opportunities
What We Need from You.
GCSEs (or equivalent) in Maths and English
Completion of a recognised apprenticeship or possession of an appropriate trade qualification
Evidence of Continual Professional Development (CPD) in Customer Services
Recognised housing qualification and knowledge of relevant housing legislation (Desirable)
Why Liberty?
We’re a diverse, supportive team with a focus on personal development, wellbeing, and making a real difference in the communities we serve. Liberty offers you a chance to work with the best in the industry and continuously improve your skills while enjoying a rewarding career.
Click “Apply” below to join Liberty as our Complaints & Feedback Case Officer We look forward to hearing from you! Apply Today!
Closing Date: 19th March 2025 (We may close early due to high demand)
Are you an experienced at dealing with customer complaints? Looking for a 5 month FTC contract role, based in Knowsley earning £27,185 pro rata per year?
We Can Offer You:
Work-Life Balance: 23 days annual leave + bank holidays, plus flexibility
Health & Wellbeing: 24/7 GP access, mental health support, fitness programs, and more
Training & Growth: Ongoing professional development to keep you at the top of your game
Your role
Act as the primary point of contact for tenants and customers regarding complaints and feedback
Ensure clear communication with customers throughout the entire complaints process
Focus on resolving complaints within agreed timescales, ensuring a fair and customer centred approach
Acknowledge all complaints promptly and keep customers fully updated on progress and outcomes
Produce regular, accurate, and timely reports on complaint trends, resolutions, and service performance
Collate all customer feedback and apply an analytical approach to identify themes, improvements and service development opportunities
What We Need from You.
GCSEs (or equivalent) in Maths and English
Completion of a recognised apprenticeship or possession of an appropriate trade qualification
Evidence of Continual Professional Development (CPD) in Customer Services
Recognised housing qualification and knowledge of relevant housing legislation (Desirable)
Why Liberty?
We’re a diverse, supportive team with a focus on personal development, wellbeing, and making a real difference in the communities we serve. Liberty offers you a chance to work with the best in the industry and continuously improve your skills while enjoying a rewarding career.
Click “Apply” below to join Liberty as our Complaints & Feedback Case Officer We look forward to hearing from you! Apply Today!
Closing Date: 19th March 2025 (We may close early due to high demand)