Rent Service Officer
| Dyddiad hysbysebu: | 19 Chwefror 2026 |
|---|---|
| Cyflog: | £22.58 i £29.48 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | Pay Rates: • PAYE: £22.58 per hour • Limited/Umbrella: £29.48 per hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 21 Mawrth 2026 |
| Lleoliad: | Camden, North West London |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Neway International Ltd |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | OR23509 |
Crynodeb
Neway International are seeking a Rent Service Officer to join our client based with Camden Council.
Location: 5 Pancras Square (Hybrid – one office day and one visit day per week)
Hours: 36 per week
Start Date: 23 February 2026
Pay Rates:
• PAYE: £22.58 per hour
• Limited/Umbrella: £29.48 per hour
About the Client
Camden Council’s Supporting Communities directorate provides essential housing and tenancy services across the borough. The Rent Service Team plays a critical role in income management, arrears recovery, and supporting residents to maintain sustainable tenancies.
The Role
You will join a busy, high‑performing Income Team, responsible for maximising rent and arrears collection across a designated patch of residential and non‑residential accounts. The role requires strict adherence to the pre‑court action protocol, proactive case management, and a strong focus on supporting vulnerable residents through advice and referrals. You will also contribute to identifying and implementing good practice within the team to improve arrears recovery outcomes.
Key Responsibilities
• Manage a caseload of rent accounts, ensuring effective arrears recovery
• Maximise income collection in line with service targets and KPIs
• Adhere to all legal requirements and pre‑court action protocols
• Provide advice and support to vulnerable residents, including referrals to support agencies
• Prepare accurate written documentation, including court papers
• Conduct visits as part of the hybrid working pattern
• Maintain high standards of customer service across all interactions
• Work collaboratively within the team to meet deadlines and provide cover when required
• Identify and share good practice to enhance arrears recovery processes
Candidate Requirements
• Knowledge of housing management legislation and rent arrears collection methods
• Strong understanding of Northgate and experience using Rentsense
• Proven experience managing rent arrears cases successfully
• Ability to remain calm and professional when dealing with difficult customers
• Ability to work under pressure and meet deadlines and KPIs
• Experience working sensitively with diverse communities in a customer‑focused environment
• Excellent written communication skills for preparing court documents
• Strong verbal communication and negotiation skills
• Computer literate and numerically proficient
• Flexible, team‑focused, and able to provide cover when required
Location: 5 Pancras Square (Hybrid – one office day and one visit day per week)
Hours: 36 per week
Start Date: 23 February 2026
Pay Rates:
• PAYE: £22.58 per hour
• Limited/Umbrella: £29.48 per hour
About the Client
Camden Council’s Supporting Communities directorate provides essential housing and tenancy services across the borough. The Rent Service Team plays a critical role in income management, arrears recovery, and supporting residents to maintain sustainable tenancies.
The Role
You will join a busy, high‑performing Income Team, responsible for maximising rent and arrears collection across a designated patch of residential and non‑residential accounts. The role requires strict adherence to the pre‑court action protocol, proactive case management, and a strong focus on supporting vulnerable residents through advice and referrals. You will also contribute to identifying and implementing good practice within the team to improve arrears recovery outcomes.
Key Responsibilities
• Manage a caseload of rent accounts, ensuring effective arrears recovery
• Maximise income collection in line with service targets and KPIs
• Adhere to all legal requirements and pre‑court action protocols
• Provide advice and support to vulnerable residents, including referrals to support agencies
• Prepare accurate written documentation, including court papers
• Conduct visits as part of the hybrid working pattern
• Maintain high standards of customer service across all interactions
• Work collaboratively within the team to meet deadlines and provide cover when required
• Identify and share good practice to enhance arrears recovery processes
Candidate Requirements
• Knowledge of housing management legislation and rent arrears collection methods
• Strong understanding of Northgate and experience using Rentsense
• Proven experience managing rent arrears cases successfully
• Ability to remain calm and professional when dealing with difficult customers
• Ability to work under pressure and meet deadlines and KPIs
• Experience working sensitively with diverse communities in a customer‑focused environment
• Excellent written communication skills for preparing court documents
• Strong verbal communication and negotiation skills
• Computer literate and numerically proficient
• Flexible, team‑focused, and able to provide cover when required