Senior Account Handler - Commercial

Posting date:	19 February 2026
Salary:	£45,000.0 to £55,000.0 per year
Additional salary information:	Up to £55,000
Hours:	Full time
Closing date:	21 March 2026
Location:	City of London, London, EC3M 4AJ
Company:	Hays Specialist Recruitment
Job type:	Permanent
Job reference:	4771868_1771492599

Summary

Your new company

Your new job working as a Commercial Senior Account Handler will be based in the City of London for an Independent Lloyd's Broker. Your new Brokers employ over 300 staff around the UK. They have grown rapidly in the last 20 years to become one of the top independent brokers in the UK dealing with over
16,000+ clients. Having completed numerous successful acquisitions, the company has secured further funding to continue its ambitious growth plans. They hold Chartered Insurance Broker status, awarded in recognition of their commitment to maintaining the highest standards in many areas.
Due to growth within their Commercial department, a permanent role for a Senior Commercial Senior Account Handler has arisen.

Your new role

Your new role as a Senior Commercial Senior Account Handler means that you will play a pivotal role in delivering complex, high-value client portfolios alongside mentoring and coaching more junior colleagues. Working within the Corporate division, a key part of your role will be supporting the book of commercial business alongside Account Executives, Broker manager and possibly the Regional Director, ensuring outstanding service and client support. The senior Account handler will help to drive client satisfaction, retention and business growth. Some of your key responsibilities will include managing complex renewals, MTAs, and documentation across varied classes of business, tailoring solutions to meet client needs and conducting quality checks across the team. You will help in assisting with the training and onboarding of team members as well as providing technical guidance and support for junior colleagues. You must also ensure that you maintain strong relationships with clients, insurers and Account Executives to ensure smooth service delivery.

What you'll need to succeed

Your previous experience working as a Senior Account Handler handling commercial business either from and Insurance broker or Lloyd's Broker will contribute to your success in securing this role. And you must have experience of Acturis. You will be confident in being able to deal with clients and your experience of working in a similar role is essential. You will have experience in Acturis and possess a wide technical understanding of relevant products, processes and market dynamics. It is beneficial if you have experience in mentoring or coaching to aid in the development of colleagues.

PLEASE ONLY APPLY IF YOU HAVE EXPERIENCE AS A SENIOR COMMERCIAL ACCOUNT HANDLER AND ARE AN ACTURIS USER.

What you'll get in return

You will be offered a competitive salary of up to c£55,000 (d.o.e) plus a comprehensive benefits package and hybrid working 3 days in the office. You'll receive support and training from both Directors and Managers and be given the opportunity to take on a more leadership-driven role in the future. You'll enjoy working as part of a growing and friendly team and for a company who are an investor in people and a "Great Places to Work". They pride themselves on treating their people fairly and equally, yet at the same time treating people as individuals and are a forward-thinking organisation.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk