Community Manager (HART) 1137
| Posting date: | 18 February 2026 |
|---|---|
| Salary: | £40,000.00 per year |
| Additional salary information: | £40000.00 a year |
| Hours: | Full time |
| Closing date: | 04 March 2026 |
| Location: | Stoke on Trent, ST3 3NZ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0303-26-0003 |
Summary
Principal Duties & Responsibilities: 1.Lead and manage the HART and HAH Teams ensuring a high quality of care is maintained to patients and their families and by being a visible presence. 2.Be accountable for the operational delivery of the Adviceline and Rapid Response service, including performance against agreed KPIs. 3.Provide effective leadership and act as an ambassador for best practice and with honesty and integrity. 4.Provide professional clinical expertise to all clinical staff; providing advice, coaching and mentorship. 5.Responsible for ensuring the appropriate and equitable allocation of work and resources, including the rotas, ensuring appropriate skill mix and agreed staff to patient ratio, annual leave, study leave monitoring, sickness and absence in the workplace, or delegate as appropriate. 6.Provide day to day support to the Care Home Senior Health Care Support Worker, ensuring that any changes or escalation in patient needs are identified and appropriately addressed. 7.Oversee the line management of the staff, conducting and ensuring effective and timely performance management (including competence) of individual staff members in line with the hospice's policy. 8.To work with the Head of Community and Dementia Services in the timely investigation and developing reports (with conclusions/recommendations) following incidents and complaints. 9.Support the Head of Community and Dementia Services with recruitment. 10.Participate, contribute, and lead as required, in multi professional meetings, acting as the patients' advocate and representing nursing. 11.Maintain effective clear communication systems to keep staff informed and facilitate and encourage two-way communication. 12.Ensure compliance with CQC standards, safeguarding requirements, and organisational policies. 13.Be an effective change agent. 14.Lead and contribute to audits, service evaluations, and quality improvement initiatives. 15.Takes professional responsibility for ensuring effective communication between all service providers across the care pathway. 16.Act as Designated Safeguarding Lead, champion safeguarding to ensure it remains visible, prioritised, and consistently applied in all aspects of care. 17.To recognise and manage the potentially distressing effects of working with terminal illness, maintaining personal resilience while accessing the support, guidance, and resources available through the hospice. Clinical Service: 1.Provide expert clinical leadership and advice to Community Teams. HART and HAH staff and the wider community service. 2.To manage unplanned activity ensuring that this can be supported on a day-to-day basis. 3.To ensure the appropriate, timely and effective triage, support and discharge of patients. 4.Ensure holistic assessment of patients physical, psychological, social, cultural, and spiritual needs. 5.To work within a team framework, collaborating with colleagues and members of other disciplines. 6.To use a proactive and sensitive approach with patients and relatives to enable involvement in advance care planning. 7.To ensure provision of appropriate nursing interventions. 8.To follow the hospice and Nursing & Midwifery Council (NMC) standards on Medicines Management. 9.To liaise and communicate professionally with colleagues within the multidisciplinary team. 10.To foster positive working relations with other healthcare professionals and lead by example. 11.As required, attend, and contribute to the writing of clinical policies and be an active member of clinical working groups. Development: 1.To ensure personal and team compliance with hospice compulsory training requirements. 2.Responsible for identifying training and education needs for HART and HAH staff in line with service provision with the providing facilitation and support in their development. 3.To ensure and assist in orientation of new colleagues. 4.To ensure mentoring of colleagues and student nurses is delivered to a high standard. 5.To keep abreast of advances in nursing practice and research and take responsibility for your personal continuous professional development and registration. 6.Through the ongoing professional development process, to plan your continuing professional and self-development, attending in-house study days and courses as appropriate. 7.To support the delivery of supervision, debriefing and reflective practice sessions. 8.To promote and engage staff in new ways of working, such as the use of technology. 9.To participate in and contribute to the ongoing educational programme of the Hospice. 10.Promote a positive, supportive working environment that prioritises staff wellbeing and resilience.