Customer Service Assistant
| Posting date: | 17 February 2026 |
|---|---|
| Salary: | £13.63 per hour |
| Hours: | Full time |
| Closing date: | 19 March 2026 |
| Location: | Skelmersdale, Lancashire |
| Remote working: | On-site only |
| Company: | Neway International Ltd |
| Job type: | Temporary |
| Job reference: | OR23159 |
Summary
Neway International are seeking four Customer Service Assistants to join our client based with West Lancashire Borough Council.
Location: Concourse, Skelmersdale, WN8 6LN
Hours: 36 hours per week
Start Date: 02/03/2026
Duration: 12 weeks (possible extension)
Pay Rate: £13.63 PAYE / £17.73 Umbrella
IR35: Inside IR35
About the Client
West Lancashire Borough Council’s Customer Services team provides the first point of contact for residents accessing council services. The team delivers high‑quality support across telephony, face‑to‑face and digital channels, ensuring enquiries are resolved efficiently and professionally.
The Role
This temporary assignment supports the Customer Services team during a recruitment period and the implementation of the council’s new food waste initiative. The postholders will act as the first point of contact for all customer enquiries, providing accurate information, resolving issues, and ensuring a positive customer experience across multiple access points.
Key Responsibilities
Acting as the first point of contact for all council service enquiries
Responding to customers via telephone, face‑to‑face and electronic channels
Identifying customer needs and ensuring queries are directed or resolved appropriately
Supporting Customer Service Points in Skelmersdale and Ormskirk
Liaising with internal teams and external agencies to resolve service‑related issues
Providing clear, professional and customer‑focused support at all times
Interpreting customer queries and advocating on their behalf to secure timely solutions
Supporting colleagues and visitors with professionalism and a willingness to learn new systems
Candidate Requirements
Experience in customer service, ideally within a local authority or public‑facing environment
Strong communication and interpersonal skills
Ability to manage enquiries across multiple channels
Confident using IT systems and learning new processes
Professional, adaptable and able to work in a fast‑paced environment
Eligibility to work in the UK (required)
Location: Concourse, Skelmersdale, WN8 6LN
Hours: 36 hours per week
Start Date: 02/03/2026
Duration: 12 weeks (possible extension)
Pay Rate: £13.63 PAYE / £17.73 Umbrella
IR35: Inside IR35
About the Client
West Lancashire Borough Council’s Customer Services team provides the first point of contact for residents accessing council services. The team delivers high‑quality support across telephony, face‑to‑face and digital channels, ensuring enquiries are resolved efficiently and professionally.
The Role
This temporary assignment supports the Customer Services team during a recruitment period and the implementation of the council’s new food waste initiative. The postholders will act as the first point of contact for all customer enquiries, providing accurate information, resolving issues, and ensuring a positive customer experience across multiple access points.
Key Responsibilities
Acting as the first point of contact for all council service enquiries
Responding to customers via telephone, face‑to‑face and electronic channels
Identifying customer needs and ensuring queries are directed or resolved appropriately
Supporting Customer Service Points in Skelmersdale and Ormskirk
Liaising with internal teams and external agencies to resolve service‑related issues
Providing clear, professional and customer‑focused support at all times
Interpreting customer queries and advocating on their behalf to secure timely solutions
Supporting colleagues and visitors with professionalism and a willingness to learn new systems
Candidate Requirements
Experience in customer service, ideally within a local authority or public‑facing environment
Strong communication and interpersonal skills
Ability to manage enquiries across multiple channels
Confident using IT systems and learning new processes
Professional, adaptable and able to work in a fast‑paced environment
Eligibility to work in the UK (required)