Customer Services Assistant - Revenues and Benefits
| Posting date: | 13 February 2026 |
|---|---|
| Salary: | £26,403 to £28,142 per year, pro rata |
| Hours: | Part time |
| Closing date: | 27 February 2026 |
| Location: | 52 Derby Street, Ormskirk, L39 2DF |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | West Lancashire Borough Council |
| Job type: | Temporary |
| Job reference: | HR-0033-26 |
Summary
PLEASE NOTE, THIS IS A TEMPORARY POST TWO DAYS PER WEEK (WORKING DAYS TO BE AGREED)
Do you…….
- Enjoy working in a busy, customer-focused environment?
- Have a passion for delivering excellent customer service?
- Want a new and exciting challenge?
If the answer to these questions is "yes", this could be the perfect opportunity for you!
We are looking to recruit a highly motivated, customer-focused individual to join our busy Customer Services Revenue & Benefits call handling team.
About You!
You will be the first point of contact for all revenue & benefit enquiries through our Contact Centre. You will respond to customer enquiries and establish which services are required, whilst ensuring that appropriate information and advice is given regarding the Council's revenue & benefit services.
You will be a team player, can work with minimal supervision, have excellent communication skills, can act as an advocate and deal sympathetically and empathetically with a wide range of customers.
What's in it for you?
We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary, generous annual leave entitlement, Local Government Pension Scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.
So, if you think you are up to the challenge, we would love to hear from you.
Do you…….
- Enjoy working in a busy, customer-focused environment?
- Have a passion for delivering excellent customer service?
- Want a new and exciting challenge?
If the answer to these questions is "yes", this could be the perfect opportunity for you!
We are looking to recruit a highly motivated, customer-focused individual to join our busy Customer Services Revenue & Benefits call handling team.
About You!
You will be the first point of contact for all revenue & benefit enquiries through our Contact Centre. You will respond to customer enquiries and establish which services are required, whilst ensuring that appropriate information and advice is given regarding the Council's revenue & benefit services.
You will be a team player, can work with minimal supervision, have excellent communication skills, can act as an advocate and deal sympathetically and empathetically with a wide range of customers.
What's in it for you?
We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary, generous annual leave entitlement, Local Government Pension Scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.
So, if you think you are up to the challenge, we would love to hear from you.