Digital Service Operations Specialist
| Posting date: | 17 February 2026 |
|---|---|
| Salary: | £38,784 to £41,064 per year |
| Additional salary information: | with further salary progression opportunities up to £43,482 per annum |
| Hours: | Full time |
| Closing date: | 08 March 2026 |
| Location: | Canterbury, Kent |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Canterbury Christ Church University |
| Job type: | Permanent |
| Job reference: | REQ06002 |
Summary
Please note a full application including a covering letter detailing your experience alongside a CV is required for applications to be considered. Please be advised applications made without providing a cover letter will not be accepted.
We are seeking two experienced and dedicated Digital Service Operations Specialists to join our team. This role will support our students, staff and other users across a wide range of technologies, platforms and services, with a primary skillset in one of our core disciplines – Networks, Platforms & Systems, End User Computing, Unified Communications, and M365.
You will either already have extensive experience in one discipline and be looking for your next challenge, combining your existing skills with learning about another area; or you will have wide-ranging experience of many disciplines and wanting to gain additional depth in one or more other areas.
You will bring strong technical capability, excellent communication skills, and the ability to build effective working relationships across IT and non-technical teams. You will be comfortable managing a varied workload, problem-solving issues in a complex IT environment, and contributing positively to a collaborative team environment.
We’re looking for someone who can:
Quickly and competently engage with various technologies and systems
Apply existing experience and skillset to creatively and effectively deliver support
Embrace deeper technical learning across one or more core disciplines
Cross-skill colleagues in area(s) of expertise
Deliver truly user-centric service
Work collaboratively across the team, department and beyond
Provide technical support and troubleshooting to maintain system reliability
Flexible & Connected Working
We are committed to supporting flexible methods of working wherever possible. Campus attendance will vary on a day-to-day basis and across the year, but must purposefully align to the needs of our students, staff, and stakeholders. It is expected that there will be a relatively even balance between time spent on and off campus, but in most cases the work location will be determined by the service required or the tasks/activities being undertaken.
How to apply
Start date for applications: 17th February 2026
Closing date for applications: 8th March 2026
Interviews are to be held: March - TBC
If you require further information regarding the post please feel free to contact toby.pengelly@canterbury.ac.uk
Please note, Canterbury Christ Church University reserve the right to bring the closing date of this position forward where a high volume of applications is received.
Benefits of Working at CCCU
Canterbury Christ Church University is located in the world famous Cathedral city amongst stunning history and heritage. Canterbury is a thriving international destination, with many students and staff choosing to study and work here, making this historic, cosmopolitan city vibrant and culturally diverse.
Our staff enjoy competitive salaries and a great working environment with a number of benefits ranging from the occupational pension scheme to use of the University’s facilities including the library and fitness centre. We are strongly committed to equality and recognise the value of a diverse workforce.
We offer generous holiday entitlements plus eight bank and public holidays, as well as discretionary days over the Christmas period.
Additional Information
Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you. #yourCCCU
Our University is deeply committed to shaping sustainable futures as a key part of its mission and values. If you share this passion, we encourage you to join us in making CCCU a more socially and environmentally conscious, sustainable place to study and work
Employment Visa Clarification: According to the UK Government Points Based System, this position does not fulfil the requirements for sponsorship under the Skilled Worker Route application.
Please note applications must be made online via the University website; details sent directly via email cannot be considered.
Prior consideration will be given to applicants in the University’s redeployment pool. No agencies, thank you.
We are seeking two experienced and dedicated Digital Service Operations Specialists to join our team. This role will support our students, staff and other users across a wide range of technologies, platforms and services, with a primary skillset in one of our core disciplines – Networks, Platforms & Systems, End User Computing, Unified Communications, and M365.
You will either already have extensive experience in one discipline and be looking for your next challenge, combining your existing skills with learning about another area; or you will have wide-ranging experience of many disciplines and wanting to gain additional depth in one or more other areas.
You will bring strong technical capability, excellent communication skills, and the ability to build effective working relationships across IT and non-technical teams. You will be comfortable managing a varied workload, problem-solving issues in a complex IT environment, and contributing positively to a collaborative team environment.
We’re looking for someone who can:
Quickly and competently engage with various technologies and systems
Apply existing experience and skillset to creatively and effectively deliver support
Embrace deeper technical learning across one or more core disciplines
Cross-skill colleagues in area(s) of expertise
Deliver truly user-centric service
Work collaboratively across the team, department and beyond
Provide technical support and troubleshooting to maintain system reliability
Flexible & Connected Working
We are committed to supporting flexible methods of working wherever possible. Campus attendance will vary on a day-to-day basis and across the year, but must purposefully align to the needs of our students, staff, and stakeholders. It is expected that there will be a relatively even balance between time spent on and off campus, but in most cases the work location will be determined by the service required or the tasks/activities being undertaken.
How to apply
Start date for applications: 17th February 2026
Closing date for applications: 8th March 2026
Interviews are to be held: March - TBC
If you require further information regarding the post please feel free to contact toby.pengelly@canterbury.ac.uk
Please note, Canterbury Christ Church University reserve the right to bring the closing date of this position forward where a high volume of applications is received.
Benefits of Working at CCCU
Canterbury Christ Church University is located in the world famous Cathedral city amongst stunning history and heritage. Canterbury is a thriving international destination, with many students and staff choosing to study and work here, making this historic, cosmopolitan city vibrant and culturally diverse.
Our staff enjoy competitive salaries and a great working environment with a number of benefits ranging from the occupational pension scheme to use of the University’s facilities including the library and fitness centre. We are strongly committed to equality and recognise the value of a diverse workforce.
We offer generous holiday entitlements plus eight bank and public holidays, as well as discretionary days over the Christmas period.
Additional Information
Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you. #yourCCCU
Our University is deeply committed to shaping sustainable futures as a key part of its mission and values. If you share this passion, we encourage you to join us in making CCCU a more socially and environmentally conscious, sustainable place to study and work
Employment Visa Clarification: According to the UK Government Points Based System, this position does not fulfil the requirements for sponsorship under the Skilled Worker Route application.
Please note applications must be made online via the University website; details sent directly via email cannot be considered.
Prior consideration will be given to applicants in the University’s redeployment pool. No agencies, thank you.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.