Customer Engagement Officer WCR 3 Base
| Posting date: | 17 February 2026 |
|---|---|
| Salary: | £22.86 per hour |
| Hours: | Full time |
| Closing date: | 22 February 2026 |
| Location: | Westminster, South West London |
| Remote working: | On-site only |
| Company: | Ben Recruitment Ltd |
| Job type: | Contract |
| Job reference: | BRRQ1689241022026 |
Summary
Customer Engagement Officer WCR 3 Base
Description
We are seeking a dynamic and motivated Customer Engagement Officer WCR 3 Base to join our team. In this role, you will be the primary point of contact for our clients, responsible for fostering strong relationships and ensuring a seamless customer experience. Your role will be integral to understanding customer needs, addressing their concerns, and enhancing overall satisfaction. You will work closely with various departments to synchronize efforts in delivering exceptional services. The ideal candidate will possess a blend of interpersonal skills and problem-solving capabilities, enabling them to effectively engage with clients and represent the company with professionalism. You will be expected to participate in customer outreach programs, gather invaluable feedback, and utilize data analytics to improve service delivery. This position offers an exciting opportunity to make a significant impact on our customer retention rates and contribute to the growth and success of our organization by implementing innovative strategies. If you are passionate about customer service and eager to make a difference, we invite you to apply and join our dedicated team in creating memorable experiences for our clients.
Responsibilities
Serve as the primary contact for customer inquiries and issues.
Develop and maintain strong relationships with clients to enhance customer satisfaction.
Gather and analyze customer feedback to identify areas for improvement.
Collaborate with internal teams to address customer needs effectively.
Implement customer outreach initiatives to engage users and encourage feedback.
Monitor customer engagement metrics and report on findings to management.
Assist in creating customer engagement strategies to promote loyalty and retention.
Requirements
Proven experience in customer service or engagement roles.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a proactive approach to challenges.
Ability to analyze data and turn insights into actionable plans.
Experience with customer relationship management (CRM) software.
Strong organizational skills and attention to detail.
Ability to work collaboratively in a team-oriented environment.
Hours Per Week: 36.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £22.86
Location: Westminster, South West London
Should you wish to apply for this job opportunity, please send an up to date CV.
Disclaimer: This job opportunity is for job applicant(s) who reside, in the UK
Description
We are seeking a dynamic and motivated Customer Engagement Officer WCR 3 Base to join our team. In this role, you will be the primary point of contact for our clients, responsible for fostering strong relationships and ensuring a seamless customer experience. Your role will be integral to understanding customer needs, addressing their concerns, and enhancing overall satisfaction. You will work closely with various departments to synchronize efforts in delivering exceptional services. The ideal candidate will possess a blend of interpersonal skills and problem-solving capabilities, enabling them to effectively engage with clients and represent the company with professionalism. You will be expected to participate in customer outreach programs, gather invaluable feedback, and utilize data analytics to improve service delivery. This position offers an exciting opportunity to make a significant impact on our customer retention rates and contribute to the growth and success of our organization by implementing innovative strategies. If you are passionate about customer service and eager to make a difference, we invite you to apply and join our dedicated team in creating memorable experiences for our clients.
Responsibilities
Serve as the primary contact for customer inquiries and issues.
Develop and maintain strong relationships with clients to enhance customer satisfaction.
Gather and analyze customer feedback to identify areas for improvement.
Collaborate with internal teams to address customer needs effectively.
Implement customer outreach initiatives to engage users and encourage feedback.
Monitor customer engagement metrics and report on findings to management.
Assist in creating customer engagement strategies to promote loyalty and retention.
Requirements
Proven experience in customer service or engagement roles.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a proactive approach to challenges.
Ability to analyze data and turn insights into actionable plans.
Experience with customer relationship management (CRM) software.
Strong organizational skills and attention to detail.
Ability to work collaboratively in a team-oriented environment.
Hours Per Week: 36.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £22.86
Location: Westminster, South West London
Should you wish to apply for this job opportunity, please send an up to date CV.
Disclaimer: This job opportunity is for job applicant(s) who reside, in the UK