Client Support Specialist
| Posting date: | 13 February 2026 |
|---|---|
| Salary: | £26,000 to £30,000 per year |
| Hours: | Full time |
| Closing date: | 15 March 2026 |
| Location: | Birmingham, Midlands, B16 8PE |
| Remote working: | On-site only |
| Company: | IPS Group Limited |
| Job type: | Permanent |
| Job reference: | 59193736 |
Summary
If you have experience in an office or call centre environment and want more ownership and more meaningful conversations, this role offers exactly that.
You will manage your own group of clients, many of whom own multiple vehicles and value a high standard of personal service. These clients often have broader needs, including commercial insurance, which you will identify and pass on to the commercial division as appropriate.
Your responsibilities will include handling renewals, supporting adjustments, answering queries and identifying opportunities to improve your clients’ protection. You will have time to build relationships and deliver a personalised service rather than working in a high volume environment.
A minimum of two years of telephone based, office based or call centre experience is required. If you want variety, responsibility and progression, this role will suit you well.
You will manage your own group of clients, many of whom own multiple vehicles and value a high standard of personal service. These clients often have broader needs, including commercial insurance, which you will identify and pass on to the commercial division as appropriate.
Your responsibilities will include handling renewals, supporting adjustments, answering queries and identifying opportunities to improve your clients’ protection. You will have time to build relationships and deliver a personalised service rather than working in a high volume environment.
A minimum of two years of telephone based, office based or call centre experience is required. If you want variety, responsibility and progression, this role will suit you well.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.