Service Delivery Manager
| Posting date: | 13 February 2026 |
|---|---|
| Salary: | £425.0 to £460.0 per day |
| Additional salary information: | up to £460pd (InsideIR35) |
| Hours: | Full time |
| Closing date: | 20 February 2026 |
| Location: | London, London, EC2V 6DN |
| Company: | Hays Specialist Recruitment |
| Job type: | Contract |
| Job reference: | 4771153_1771003689 |
Summary
Service Delivery Manager - ITIL, CSAT, SLA, SC Clearance
Up to £460 per day (Inside IR35 - Umbrella)
South of London / Hybrid (1-2 days per week onsite)
6 Months
My client is a large International Consultancy who are hiring for a Service Delivery Manager with strong knowledge of ITIL, experience in CSAT and managing as well as delivering to SLAs, to work closely with a key end customer.
Key Requirements:
- Proven experience in Service Delivery Management within large, complex environments
- Strong ITIL knowledge and understanding of ITIL processes
- CSAT and Service Relationship experience
- Proven experience of managing and delivering to SLAs
- Contract Management
- Excellent knowledge of Incident, Problem and Change Management principles and processes
- Ability to establish, foster and maintain a continuous Service Improvement culture
- Flexible approach towards hybrid working
- Eligibility for Security Clearance (SC)
Nice to have:
- Active Security Clearance (SC)
- ITIL certification
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