Operations Manager
| Posting date: | 13 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £58104-58104 per annum |
| Hours: | Full time |
| Closing date: | 25 February 2026 |
| Location: | London, E6 7FF |
| Company: | Royal Mail |
| Job type: | Permanent |
| Job reference: | 334943-43971909 |
Summary
Royal Mail is something special, a well–loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.
Job reference number 334943
Operations Manager
£58,104 per annum, £3,000 car allowance, on-target bonus potential of 15% 25 days annual leave, plus bank holidays, health & dental care options.
Full time, 41 hours per week
Permanent
PFW London East Depot, Hornet Way, Beckton, E6 7FF
Whatever the challenge, Parcelforce delivers. Together, we’re moving packages around the world, keeping promises and people connected. We’re on the lookout for an experienced Operations Manager to head up a team of 150 + direct reports (managerial, frontline staff and self employed owner drivers) at our London East Depot. It’s a pretty big role: with an average of 180 delivery and collection routes running daily, you’ll be critical to securing the success of one of our larger operations.
About the role
As our Operations Manager, the most senior manager role within the depot, you’ll oversee the collection and delivery of an average 11.500 parcels daily. It'll be up to you to ensure everything runs smoothly, leading on and coordinating manpower and resource, you’ll review all key measurement outputs and identify trends in unit performance, ensuring your teams are focused on process and customer improvement at all times.
Responsibilities:
- Lead the creation and maintenance of a safe and compliant working environment.
- Manage the depot leadership team to ensure successful parcel collection and delivery across a seven day operation.
- Plan and deliver a successful peak operation using permanent and seasonal workforce.
- Ensure effective resourcing by recruiting and retaining Owner Drivers.
- The achievement of cost targets, first time delivery, end to end service quality, and year on year productivity improvements.
- Oversees commercial performance, including profit and loss management and staff and non staff budgets.
- Maintain compliance with all legal and business requirements relating to fleet operations and driver regulations.
- Build and sustain a positive working relationship with the depot union representative.
Attendance: 41 hours per week, working hours will vary dependant on operational requirements but typically Monday to Friday 07:00
- 15:00About you:We are looking for a people focused, hands on, visible leader with the following skills and experience:
- A background in express parcels and experience working in a unionised environment.
- Leading and developing a team of mangers to improve performance and guide through periods of change
- Ability to build strong relationships with your team, unions and key stakeholders
- Excellent visible leadership and communication skills demonstrated in an operational environment
- Analytical skills with the ability to interpret detailed management information
- O Licence / CPC qualification would be advantageous
- Ability to negotiate contracts with self employed owner drivers
- H&S knowledge and compliance
Closing date: Wednesday 25th February
About UsParcelforce Worldwide provides express parcel delivery across the UK. We employ over 6,000 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we’re always looking for friendly and committed people to join our diverse and supportive team.
Are you a LinkedIn user? Search for ‘Parcelforce’ and follow us for all of our live vacancies and latest updates.
Trust is the foundation of Parcelforce. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
#PFW #LI-POST #LIMRT
Job reference number 334943
Operations Manager
£58,104 per annum, £3,000 car allowance, on-target bonus potential of 15% 25 days annual leave, plus bank holidays, health & dental care options.
Full time, 41 hours per week
Permanent
PFW London East Depot, Hornet Way, Beckton, E6 7FF
Whatever the challenge, Parcelforce delivers. Together, we’re moving packages around the world, keeping promises and people connected. We’re on the lookout for an experienced Operations Manager to head up a team of 150 + direct reports (managerial, frontline staff and self employed owner drivers) at our London East Depot. It’s a pretty big role: with an average of 180 delivery and collection routes running daily, you’ll be critical to securing the success of one of our larger operations.
About the role
As our Operations Manager, the most senior manager role within the depot, you’ll oversee the collection and delivery of an average 11.500 parcels daily. It'll be up to you to ensure everything runs smoothly, leading on and coordinating manpower and resource, you’ll review all key measurement outputs and identify trends in unit performance, ensuring your teams are focused on process and customer improvement at all times.
Responsibilities:
- Lead the creation and maintenance of a safe and compliant working environment.
- Manage the depot leadership team to ensure successful parcel collection and delivery across a seven day operation.
- Plan and deliver a successful peak operation using permanent and seasonal workforce.
- Ensure effective resourcing by recruiting and retaining Owner Drivers.
- The achievement of cost targets, first time delivery, end to end service quality, and year on year productivity improvements.
- Oversees commercial performance, including profit and loss management and staff and non staff budgets.
- Maintain compliance with all legal and business requirements relating to fleet operations and driver regulations.
- Build and sustain a positive working relationship with the depot union representative.
Attendance: 41 hours per week, working hours will vary dependant on operational requirements but typically Monday to Friday 07:00
- 15:00About you:We are looking for a people focused, hands on, visible leader with the following skills and experience:
- A background in express parcels and experience working in a unionised environment.
- Leading and developing a team of mangers to improve performance and guide through periods of change
- Ability to build strong relationships with your team, unions and key stakeholders
- Excellent visible leadership and communication skills demonstrated in an operational environment
- Analytical skills with the ability to interpret detailed management information
- O Licence / CPC qualification would be advantageous
- Ability to negotiate contracts with self employed owner drivers
- H&S knowledge and compliance
Closing date: Wednesday 25th February
About UsParcelforce Worldwide provides express parcel delivery across the UK. We employ over 6,000 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we’re always looking for friendly and committed people to join our diverse and supportive team.
Are you a LinkedIn user? Search for ‘Parcelforce’ and follow us for all of our live vacancies and latest updates.
Trust is the foundation of Parcelforce. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
#PFW #LI-POST #LIMRT