Customer Service Assistant
| Posting date: | 13 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £12.82 plus time and a half for unsociable hours between 12am and 6am |
| Hours: | Full time |
| Closing date: | 15 March 2026 |
| Location: | Exeter |
| Company: | LED Leisure |
| Job type: | Permanent |
| Job reference: | 883 |
Summary
Job Advert
Coastline Café & Cove Pod Team Member (Fixed Term) – Exeter Airport
Join the Coastline Café & Cove Pod Hospitality Team at Exeter Airport
Do you have plenty of energy, a friendly manner, and a passion for delivering excellent service in a busy airport café and
hospitality pod? Coastline Café and the Cove Pod at Exeter Airport are seeking enthusiastic, dependable individuals to join our
lively team. This is a fixed-term position, running from April to September, with a guaranteed 40 hours per week.
Applicants must be aged 18 or over due to licensing laws and must have reliable access to transport for early shifts starting from
2:30am.
ABOUT THE ROLE
* Welcome and assist guests at Coastline Café and Cove Pod, ensuring a warm, positive atmosphere for travellers
* Take and serve orders for food and drinks, including alcoholic beverages, always providing prompt, professional service
* Demonstrate strong product knowledge, offering menu recommendations and highlighting local specialities
* Maintain the cleanliness and presentation of the café and pod areas, restock supplies, and help set/reset tables as needed
* Follow strict health, safety, and hygiene procedures (full training provided)
* Work closely with colleagues as part of a supportive team, assisting other hospitality units as needed
SHIFT INFORMATION & REQUIREMENTS
* Fixed term contract from April to September, 40 hours per week
* Shifts begin as early as 2:30am; flexibility for late or overnight work to match airport demand
* Access to reliable transport is essential for early starts and late finishes
WHO WE’RE LOOKING FOR
* Energetic, positive individuals who enjoy working with people
* Experience in cafés, hospitality, or customer service is welcome, though willingness to learn is most important
* Ability to remain calm and friendly under pressure
* Excellent communication skills and genuine enjoyment of customer interaction
* Dependable team members who value punctuality and reliability
WHY WORK WITH US?
* Competitive rates of pay and shift premiums for unsocial hours
* Flexible work patterns to suit your lifestyle
* Staff discounts and exclusive benefits
* Training and development opportunities within the airport hospitality team
* Recognition for outstanding service
* Inclusive and welcoming workplace, committed to equality and diversity
OUR MISSION & VALUES
* Mission: Help people feel better & get more out of life
* Values: Care | Collaborate | Excel | Trust
TEAM BENEFITS
* Full induction and training
* Free airport parking
* Gym and swim membership
* Employee benefit schemes and support programmes
* Flexible working options and pension scheme
* Staff perks and recognition awards
* Free activities for staff and their families at Ocean, Exmouth
JOIN OUR INCLUSIVE COMMUNITY
At LED Group, we value diversity and inclusion. We invite applications from all backgrounds and abilities. Above all, we are
looking for people who bring enthusiasm and a commitment to delivering positive experiences.
ADDITIONAL INFORMATION
* This position is exempt from the Rehabilitation of Offenders Act (ROA) (as amended)
* Appointment subject to satisfactory disclosure check (all criminal records will be checked)
Closing date: 01/03/2026
Coastline Café & Cove Pod Team Member (Fixed Term) – Exeter Airport
Join the Coastline Café & Cove Pod Hospitality Team at Exeter Airport
Do you have plenty of energy, a friendly manner, and a passion for delivering excellent service in a busy airport café and
hospitality pod? Coastline Café and the Cove Pod at Exeter Airport are seeking enthusiastic, dependable individuals to join our
lively team. This is a fixed-term position, running from April to September, with a guaranteed 40 hours per week.
Applicants must be aged 18 or over due to licensing laws and must have reliable access to transport for early shifts starting from
2:30am.
ABOUT THE ROLE
* Welcome and assist guests at Coastline Café and Cove Pod, ensuring a warm, positive atmosphere for travellers
* Take and serve orders for food and drinks, including alcoholic beverages, always providing prompt, professional service
* Demonstrate strong product knowledge, offering menu recommendations and highlighting local specialities
* Maintain the cleanliness and presentation of the café and pod areas, restock supplies, and help set/reset tables as needed
* Follow strict health, safety, and hygiene procedures (full training provided)
* Work closely with colleagues as part of a supportive team, assisting other hospitality units as needed
SHIFT INFORMATION & REQUIREMENTS
* Fixed term contract from April to September, 40 hours per week
* Shifts begin as early as 2:30am; flexibility for late or overnight work to match airport demand
* Access to reliable transport is essential for early starts and late finishes
WHO WE’RE LOOKING FOR
* Energetic, positive individuals who enjoy working with people
* Experience in cafés, hospitality, or customer service is welcome, though willingness to learn is most important
* Ability to remain calm and friendly under pressure
* Excellent communication skills and genuine enjoyment of customer interaction
* Dependable team members who value punctuality and reliability
WHY WORK WITH US?
* Competitive rates of pay and shift premiums for unsocial hours
* Flexible work patterns to suit your lifestyle
* Staff discounts and exclusive benefits
* Training and development opportunities within the airport hospitality team
* Recognition for outstanding service
* Inclusive and welcoming workplace, committed to equality and diversity
OUR MISSION & VALUES
* Mission: Help people feel better & get more out of life
* Values: Care | Collaborate | Excel | Trust
TEAM BENEFITS
* Full induction and training
* Free airport parking
* Gym and swim membership
* Employee benefit schemes and support programmes
* Flexible working options and pension scheme
* Staff perks and recognition awards
* Free activities for staff and their families at Ocean, Exmouth
JOIN OUR INCLUSIVE COMMUNITY
At LED Group, we value diversity and inclusion. We invite applications from all backgrounds and abilities. Above all, we are
looking for people who bring enthusiasm and a commitment to delivering positive experiences.
ADDITIONAL INFORMATION
* This position is exempt from the Rehabilitation of Offenders Act (ROA) (as amended)
* Appointment subject to satisfactory disclosure check (all criminal records will be checked)
Closing date: 01/03/2026