Single Point of Access Team Leader
| Posting date: | 13 February 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 02 March 2026 |
| Location: | Conwy, Conwy County |
| Remote working: | On-site only |
| Company: | Conwy County Borough Council |
| Job type: | Permanent |
| Job reference: | REQ007028 |
Summary
Lleoliadgwaith: Coed Pella
Gwahoddir ceisiadau ar gyfer swydd Arweinydd Tîm llawn amser yn ein Tîm Un Pwynt Mynediad, sy’n darparu porth i bobl i Ofal Cymdeithasol. Mae’n rhan o’r adain Gwybodaeth, Cyngor a Chymorth sy’n helpu aelodau o’r cyhoedd, eu teuluoedd ac unrhyw weithwyr proffesiynol sy’n eu cefnogi, i gael y wybodaeth gywir ar yr amser cywir.
Ydych chi’n angerddol dros helpu pobl i gael y gwasanaeth cywir sy’n addas ar gyfer eu hanghenion? Ydych chi’n gallu ysgogi a dod â phobl ynghyd fel tîm. A oes gennych chi wytnwch personol a fydd yn eich galluogi i aros yn bwyllog o dan bwysau wrth gefnogi eich tîm a darparu safon uchel o wasanaeth i’r cyhoedd? Ydych chi’n angerddol dros fod yn rhan o dîm, yn ogystal ag arwain y tîm hwnnw at lwyddiant?
Byddwch yn:
Aelod ‘ymarferol’ o’r tîm, yn gallu rhoi cefnogaeth uniongyrchol i’r bobl sy’n gweithio gyda chi a datrys materion sy'n codi;
Arwain eich tîm trwy esiampl trwy sylw i fanylder a pharodrwydd i fod yn hyblyg;
Sicrhau bod anghenion hyfforddiant yn cael eu hadnabod a’u bodloni;
Monitro perfformiad y tîm yn rheolaidd i sicrhau bod amcanion gwasanaeth yn cael eu bodloni;
Sicrhau bod bob agwedd ar y gwasanaethau Un Pwynt Mynediad yn cael eu darparu’n effeithiol;
Rhan o’r broses o welliant parhaus o ran y gwasanaeth i ddinasyddion Conwy, gweithwyr proffesiynol sy’n gweithio gyda ni ac aelodau o’r tîm eu hunain;
Gallu cyflawni cymhwyster i gefnogi eich dysgu, ble’n briodol;
Bydd gennych gefnogaeth y Rheolwr Tîm a thîm rheoli ehangach Gwybodaeth, Cyngor a Chymorth;
Gallu cyrraedd eich potensial llawn o fewn swydd sy’n symud yn gyflym, gan gynyddu eich gwybodaeth am Ofal Cymdeithasol a’r prosesau cysylltiedig.
Manylion y rheolwr ar gyfer trafodaeth anffurfiol: Ruth Barr, Rheolwr Tim (Ruth.barr1@conwy.gov.uk / 01492 574668)
Gofynion y Gymraeg: Mae’r gallu i gyfarthrebu yn y Gymraeg yn hanfodol ar gyfer y swydd hon. Rydym ni wedi ymrwymo i'r Gymraeg ac yn falch iawn o’n diwylliant Cymreig. Rydym yn croesawu ceisiadau yn y Gymraeg a’r Saesneg fel ei gilydd ac ni fydd ffurflenni cais a dderbynnir yn y naill iaith na’r llall yn cael eu trin yn llai ffafriol na’i gilydd. Rydym yn frwdfrydig dros eich cefnogi a’ch annog i ddefnyddio’ch Cymraeg, beth bynnag eich lefel; ac mae gennym ni ddosbarthiadau am ddim ar gyfer pob lefel, wyneb yn wyneb ac ar-lein, i’ch cefnogi chi ymhellach.
Work base: Coed Pella
Applications are being sought for the position of a full time Team Leader for our Single Point of Access Team, which provides a gateway for people into Social Care; part of the Information, Advice and Assistance section which helps members of the public, their families and any professionals supporting them, to access the right information at the right time.
Are you passionate about helping people get the right service to suit their needs? Are you able to motivate and bring together people as a team. Do you have personal resilience that will enable you to remain calm under pressure whilst supporting your team and providing a high standard of service to the public? Are you passionate about being part of a team, as well as leading that team to success?
You will:
Be a ‘hands on’ member of the team, able to directly support the people you work with and troubleshoot emerging issues;
Lead your team by example through attention to detail and willingness to be flexible;
Ensure that training needs are identified and met;
Regularly monitor team performance to ensure service objectives are met;
Ensure that all aspects of the Single Point of Access services are delivered effectively;
Be part of the process of continuous improvement in terms of the service to the citizens of Conwy, professionals we engage with and the team members themselves;
Be able to achieve a qualification to underpin your learning, where appropriate;
Have the support of the Team Manager and the wider Information, Advice & Assistance management team;
Be able to reach your full potential within a fast moving role; increasing your knowledge of Social Care and the processes involved.
Manager details for informal discussion: Ruth Barr, Team Manager (Ruth.barr1@conwy.gov.uk / 01492 574668)
Welsh Language Skills: The ability to communicate in Welsh is essential for this post. We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other. We’re passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in-person and on-line to support you.
Gwahoddir ceisiadau ar gyfer swydd Arweinydd Tîm llawn amser yn ein Tîm Un Pwynt Mynediad, sy’n darparu porth i bobl i Ofal Cymdeithasol. Mae’n rhan o’r adain Gwybodaeth, Cyngor a Chymorth sy’n helpu aelodau o’r cyhoedd, eu teuluoedd ac unrhyw weithwyr proffesiynol sy’n eu cefnogi, i gael y wybodaeth gywir ar yr amser cywir.
Ydych chi’n angerddol dros helpu pobl i gael y gwasanaeth cywir sy’n addas ar gyfer eu hanghenion? Ydych chi’n gallu ysgogi a dod â phobl ynghyd fel tîm. A oes gennych chi wytnwch personol a fydd yn eich galluogi i aros yn bwyllog o dan bwysau wrth gefnogi eich tîm a darparu safon uchel o wasanaeth i’r cyhoedd? Ydych chi’n angerddol dros fod yn rhan o dîm, yn ogystal ag arwain y tîm hwnnw at lwyddiant?
Byddwch yn:
Aelod ‘ymarferol’ o’r tîm, yn gallu rhoi cefnogaeth uniongyrchol i’r bobl sy’n gweithio gyda chi a datrys materion sy'n codi;
Arwain eich tîm trwy esiampl trwy sylw i fanylder a pharodrwydd i fod yn hyblyg;
Sicrhau bod anghenion hyfforddiant yn cael eu hadnabod a’u bodloni;
Monitro perfformiad y tîm yn rheolaidd i sicrhau bod amcanion gwasanaeth yn cael eu bodloni;
Sicrhau bod bob agwedd ar y gwasanaethau Un Pwynt Mynediad yn cael eu darparu’n effeithiol;
Rhan o’r broses o welliant parhaus o ran y gwasanaeth i ddinasyddion Conwy, gweithwyr proffesiynol sy’n gweithio gyda ni ac aelodau o’r tîm eu hunain;
Gallu cyflawni cymhwyster i gefnogi eich dysgu, ble’n briodol;
Bydd gennych gefnogaeth y Rheolwr Tîm a thîm rheoli ehangach Gwybodaeth, Cyngor a Chymorth;
Gallu cyrraedd eich potensial llawn o fewn swydd sy’n symud yn gyflym, gan gynyddu eich gwybodaeth am Ofal Cymdeithasol a’r prosesau cysylltiedig.
Manylion y rheolwr ar gyfer trafodaeth anffurfiol: Ruth Barr, Rheolwr Tim (Ruth.barr1@conwy.gov.uk / 01492 574668)
Gofynion y Gymraeg: Mae’r gallu i gyfarthrebu yn y Gymraeg yn hanfodol ar gyfer y swydd hon. Rydym ni wedi ymrwymo i'r Gymraeg ac yn falch iawn o’n diwylliant Cymreig. Rydym yn croesawu ceisiadau yn y Gymraeg a’r Saesneg fel ei gilydd ac ni fydd ffurflenni cais a dderbynnir yn y naill iaith na’r llall yn cael eu trin yn llai ffafriol na’i gilydd. Rydym yn frwdfrydig dros eich cefnogi a’ch annog i ddefnyddio’ch Cymraeg, beth bynnag eich lefel; ac mae gennym ni ddosbarthiadau am ddim ar gyfer pob lefel, wyneb yn wyneb ac ar-lein, i’ch cefnogi chi ymhellach.
Work base: Coed Pella
Applications are being sought for the position of a full time Team Leader for our Single Point of Access Team, which provides a gateway for people into Social Care; part of the Information, Advice and Assistance section which helps members of the public, their families and any professionals supporting them, to access the right information at the right time.
Are you passionate about helping people get the right service to suit their needs? Are you able to motivate and bring together people as a team. Do you have personal resilience that will enable you to remain calm under pressure whilst supporting your team and providing a high standard of service to the public? Are you passionate about being part of a team, as well as leading that team to success?
You will:
Be a ‘hands on’ member of the team, able to directly support the people you work with and troubleshoot emerging issues;
Lead your team by example through attention to detail and willingness to be flexible;
Ensure that training needs are identified and met;
Regularly monitor team performance to ensure service objectives are met;
Ensure that all aspects of the Single Point of Access services are delivered effectively;
Be part of the process of continuous improvement in terms of the service to the citizens of Conwy, professionals we engage with and the team members themselves;
Be able to achieve a qualification to underpin your learning, where appropriate;
Have the support of the Team Manager and the wider Information, Advice & Assistance management team;
Be able to reach your full potential within a fast moving role; increasing your knowledge of Social Care and the processes involved.
Manager details for informal discussion: Ruth Barr, Team Manager (Ruth.barr1@conwy.gov.uk / 01492 574668)
Welsh Language Skills: The ability to communicate in Welsh is essential for this post. We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other. We’re passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in-person and on-line to support you.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.