Domestic Abuse Advisor
| Posting date: | 12 February 2026 |
|---|---|
| Salary: | £20.8 to £24.0 per hour |
| Additional salary information: | Up to £24 per hour |
| Hours: | Full time |
| Closing date: | 26 February 2026 |
| Location: | St. Helens, Merseyside, WA10 1UF |
| Company: | Hays Specialist Recruitment |
| Job type: | Temporary |
| Job reference: | 4770536_1770892971 |
Summary
We're looking to recruit an Independent Domestic Violence Advisor (IDVA) in St Helens on behalf of our social housing client. This is an initial 3-month temporary contract, working 37 hours per week (Mon to Fri), based in the office.
The successful candidate will act as a Duty Officer, responsible for contacting customers, triaging new cases and offering immediate safety planning advice and support. You will liaise with customers via a range of agreed contact methods, and respond to self-referrals either on the phone or face to face.
Key responsibilities:
- Work within the duty team, receiving self-referrals and speaking with customers via telephone or face to face to triage cases and assess risk level
- Complete MERIT/DASH risk assessments and offer immediate safety planning advice
- Provide advocacy, emotional and practical support to victims in relation to legal and housing options, health and finance
- Ensure all risk assessments, support plans, outcomes and customer contact is accurately updated within the case management system
- Work in partnership with external services and make referrals to other agencies
- Participate in MARAC meetings where required
What you'll need to succeed
- A strong background working and supporting people and families suffering from domestic violence, ideally with a Safelives or IDVA qualification
- Experience of completing MERIT/DASH risk assessments, and attending MARACs
- A good knowledge of the Domestic Abuse Act 2001, Family Law Act 1989, Serious Crime Act 2015
- Strong communication, interpersonal, empathy and resilience skills
- Driving licence with access to own vehicle and valid business insurance
What you'll get in return
- Weekly pay
- Competitive hourly rates
- Option to be paid PAYE or Umbrella
- Mileage reimbursement
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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