Rough Sleeper Accommodation Service support Worker
| Posting date: | 12 February 2026 |
|---|---|
| Salary: | £30,584 per year |
| Hours: | Full time |
| Closing date: | 28 February 2026 |
| Location: | East London, London |
| Remote working: | On-site only |
| Company: | Nacro |
| Job type: | Permanent |
| Job reference: | FV4035 |
Summary
Rough Sleeper Accommodation Advisor
Job type - Permanent/Full -time
Salary - £30,584 per annum
Hours - 35 (plus 5 hours paid lunch breaks)
Location - East & South East London
We don't just talk about achieving positive social change at Nacro. We do it everyday- challenging unfairness, dismantling barriers to progress and giving some of the most vulnerable people in society the best chance at a second change.
When people become homeless, face drug addiction or go into prison, we are on hand to help them get a good education, a job and a safe place to live.
That puts our specialist Housing teams right at the heart of our success, and we are now looking for another key professional to help take our performance to the next level.
Who are we looking for?
A support worker to provide housing related support to vulnerable individuals together with providing housing and property management with the aim of achieving a successful move-on and other measurable outcomes including supporting service users to achieve independence.
Experience in working with a complex and vulnerable cohort of individuals including, substance misuse, Mental health, prison leavers. and Homelessness experience.
Working within a commissioned service from local authority. Communication skills - working in partnership with other organisations for example - substance misuse, JCP, LA and any other support network.
Must have the ability to think outside the box and be able to resolve issues quickly.
Duties and responsibilities include but are not limited to:
• Engage with actual and potential referral agencies including local authority central access point/gateway services, statutory and voluntary sector agencies in order to generate referrals for the service as required .
• Plan and deliver an effective support and safety plan with the service user referring to specialist agencies as required. The progressions/outcomes identified, delivered and service user contact should be recorded, monitored, reviewed, and updated regularly and in line with contract requirements
• Ensure that properties are always adequately equipped, maintained, furnished, and cleaned
• Maximise rent collection, ensuring successful housing and other welfare benefit claims are submitted and maintained, taking proactive action to minimise rent arrears in line with targets, monitoring the account and recording all actions and where necessary taking appropriate action when arrears arise in line with policy and procedure
• Minimise void time by taking a pro-active approach to ensure properties are re-let as soon as possible in line with targets.
Your duties may vary from time to time within the broad remit of your role and grade.
A DBS check will be required for this role- ENHANCED and BARRED.
For a full Role profile click here
For Nacro's Candidate Pack please click here.
Apply Online
Job type - Permanent/Full -time
Salary - £30,584 per annum
Hours - 35 (plus 5 hours paid lunch breaks)
Location - East & South East London
We don't just talk about achieving positive social change at Nacro. We do it everyday- challenging unfairness, dismantling barriers to progress and giving some of the most vulnerable people in society the best chance at a second change.
When people become homeless, face drug addiction or go into prison, we are on hand to help them get a good education, a job and a safe place to live.
That puts our specialist Housing teams right at the heart of our success, and we are now looking for another key professional to help take our performance to the next level.
Who are we looking for?
A support worker to provide housing related support to vulnerable individuals together with providing housing and property management with the aim of achieving a successful move-on and other measurable outcomes including supporting service users to achieve independence.
Experience in working with a complex and vulnerable cohort of individuals including, substance misuse, Mental health, prison leavers. and Homelessness experience.
Working within a commissioned service from local authority. Communication skills - working in partnership with other organisations for example - substance misuse, JCP, LA and any other support network.
Must have the ability to think outside the box and be able to resolve issues quickly.
Duties and responsibilities include but are not limited to:
• Engage with actual and potential referral agencies including local authority central access point/gateway services, statutory and voluntary sector agencies in order to generate referrals for the service as required .
• Plan and deliver an effective support and safety plan with the service user referring to specialist agencies as required. The progressions/outcomes identified, delivered and service user contact should be recorded, monitored, reviewed, and updated regularly and in line with contract requirements
• Ensure that properties are always adequately equipped, maintained, furnished, and cleaned
• Maximise rent collection, ensuring successful housing and other welfare benefit claims are submitted and maintained, taking proactive action to minimise rent arrears in line with targets, monitoring the account and recording all actions and where necessary taking appropriate action when arrears arise in line with policy and procedure
• Minimise void time by taking a pro-active approach to ensure properties are re-let as soon as possible in line with targets.
Your duties may vary from time to time within the broad remit of your role and grade.
A DBS check will be required for this role- ENHANCED and BARRED.
For a full Role profile click here
For Nacro's Candidate Pack please click here.
Apply Online
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