PCN Care Co-ordinator Administrator
| Posting date: | 11 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 01 March 2026 |
| Location: | Harpenden, AL5 4QA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | M0055-26-0001 |
Summary
Coordination and Integration Establish strong working relationships with GPs and practice teams and work collaboratively with other Care Co-ordinators, Social Prescribing Link Workers and Health and Wellbeing Coaches, supporting each other, respecting each others views, and meeting regularly as a team. Act as a champion for personalised care and shared decision making within the PCN; assisting in monthly MDT meetings, establishing, and maintaining links with our Care Homes. Supporting the work of the clinical leads of the PCN in delivering a holistic and timely support in relation to the NHS Enhanced Services and priorities of the wider NHS. Liaising with our Clinical Pharmacist teams to ensure patients receive timely and appropriate reviews. Ensuring regular communication with local support agencies within and outside the NHS. Reporting on our appointment data enabling effective local primary care. Liaise between practices and coordinate reviews for long term condition care for our housebound and frail patients. Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner. Undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities, and provide evidence of learning activity as required. Care andSupport Have a positive, empathetic, and responsive conversation with the person and their family and carer(s) about their needs. Support patients to develop and implement personalised care and support plans. Ensure personalised care and support plans are communicated to the GP and any other professionals involved in the patients care and uploaded to the relevant online care records, with activity recorded using the relevant SNOMED codes. Key Areas Help patients to manage their needs through answering queries on the telephone, making and managing appointments, and help them make choices about their care. Provide coordination and navigation for patients and their carers across health and care services, working closely with Social Prescribing Link Workers, Health and Wellbeing Coaches, and other primary care professionals; helping to ensure patients receive a joined-up service and the most appropriate support. Work collaboratively with GPs and other primary care professionals within the PCN. Support the coordination and delivery of multidisciplinary teams with the PCN. Support PCNs; developing communication channels with GPs, patients, their families, carers, and agencies. Conduct follow-ups on communications from out of hospital and in-patient services. Support practices to keep care records up to date by identifying and updating missing or out-of-date information about the persons circumstances. Confidentiality The PCN and associated practices are committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff protect patient information and provide a confidential service. Quality and Continuous Improvement The successful candidate will comply with all necessary training requirements relevant to the role. Harpenden Health PCN continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care. All staff are to contribute to investigations and root cause analyses whilst participating in serious incident investigations and multidisciplinary case reviews. This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.