Section 20 Specialist
| Posting date: | 11 February 2026 |
|---|---|
| Salary: | £32,188.00 to £35,951.00 per year |
| Hours: | Full time |
| Closing date: | 25 February 2026 |
| Location: | 'Stratford, East London' or 'Manchester' |
| Remote working: | Hybrid - work remotely up to 4 days per week |
| Company: | London and Quadrant Housing Trust |
| Job type: | Permanent |
| Job reference: | 7546 |
Summary
Title: Section 20 Specialist
Contract Type: Permanent, FT, 35 hours
Salary: £35,951 per annum (London weighted salary) or £32,188 per annum (Regional salary)
Reporting Office: London, Stratford or Manchester, Trafford
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Closing Date: 25th February 2026
Interview Date: On a date to be confirmed
*Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks)
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Role Profile - Section 20 Specialist.pdf
Join our Service Charge Team at L&Q:
Our Section 20 team is expanding! With growing awareness of legislative requirements, demand for our expertise is higher than ever. This is your chance to join a busy, dynamic team where your work truly matters.
As a Section 20 Specialist, you’ll take ownership of the entire Section 20 consultation process—from issuing notices and logging follow-ups to responding to observations within legislative timeframes. You’ll manage your own consultations and ensure all documentation is accurate and compliant. Additionally, you’ll help safeguard financial recovery by issuing invoices for works carried out under Section 20 within the required 18-month timeframe.
No two days are the same! You’ll collaborate with a variety of people across the business, making a real impact. The Section 20 team plays a vital role in ensuring residents have safe, suitable, and secure housing.
What we’re looking for:
Experience in Section 20 consultation processes, compliance, and service charge administration
A detail-oriented professional who thrives in a fast-paced environment
Strong stakeholder engagement skills and a commitment to accuracy
Why you’ll love it:
A role where every day brings new challenges
The chance to make a tangible difference for residents
Be part of a supportive, growing team with opportunities to develop
Ready to make your impact?
If this sounds like you, we would love for you to apply!
Your impact in the role:
Statutory Consultation & Compliance: Lead on Section 20 statutory consultation processes, ensuring all notices and procedures comply with Landlord and Tenant Act 1985 (S18-30) and Commonhold & Leasehold Reform Act 2002.
Major Works Cost Reconciliation: Ensure final costs for major works are reconciled and communicated to residents within statutory deadlines, reducing service charge deficits.
Resident & Stakeholder Engagement: Manage resident queries and internal communications regarding Section 20 matters, delivering clear, concise guidance on legal requirements.
Collaboration & Internal Support: Work closely with teams including Homeownership, Technical Services, Procurement, Estate Services, Finance, and Service Charges to facilitate a smooth consultation process.
Process Improvement & Risk Management: Identify non-recoverable costs, escalate potential risks, and support operational improvements to enhance efficiency and compliance.
Data & Reporting: Maintain accurate records on systems like D365, updating consultation trackers and supporting financial reconciliations.
What you'll bring:
In-depth understanding of legislation relating to service charges and leasehold management (Landlord and Tenant Act 1985 (S18-30) and Commonhold & Leasehold Reform Act 2002) with knowledge of First-tier Tribunal applications for dispensation and dispute of services charges.
Strong numerical ability with excellent accuracy and attention to detail.
Effective communication and interpersonal skills, with proven ability to build and maintain effective relationships with a range of stakeholders.
Problem solving skills with the ability to apply a logical and methodical approach to analysing data and delivering solution focused outcomes
Excellent organisational skills with ability to manage workload to meet deadlines and targets
IT proficiency in Microsoft applications (Excel, Word, Outlook)
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Contract Type: Permanent, FT, 35 hours
Salary: £35,951 per annum (London weighted salary) or £32,188 per annum (Regional salary)
Reporting Office: London, Stratford or Manchester, Trafford
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Closing Date: 25th February 2026
Interview Date: On a date to be confirmed
*Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks)
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Role Profile - Section 20 Specialist.pdf
Join our Service Charge Team at L&Q:
Our Section 20 team is expanding! With growing awareness of legislative requirements, demand for our expertise is higher than ever. This is your chance to join a busy, dynamic team where your work truly matters.
As a Section 20 Specialist, you’ll take ownership of the entire Section 20 consultation process—from issuing notices and logging follow-ups to responding to observations within legislative timeframes. You’ll manage your own consultations and ensure all documentation is accurate and compliant. Additionally, you’ll help safeguard financial recovery by issuing invoices for works carried out under Section 20 within the required 18-month timeframe.
No two days are the same! You’ll collaborate with a variety of people across the business, making a real impact. The Section 20 team plays a vital role in ensuring residents have safe, suitable, and secure housing.
What we’re looking for:
Experience in Section 20 consultation processes, compliance, and service charge administration
A detail-oriented professional who thrives in a fast-paced environment
Strong stakeholder engagement skills and a commitment to accuracy
Why you’ll love it:
A role where every day brings new challenges
The chance to make a tangible difference for residents
Be part of a supportive, growing team with opportunities to develop
Ready to make your impact?
If this sounds like you, we would love for you to apply!
Your impact in the role:
Statutory Consultation & Compliance: Lead on Section 20 statutory consultation processes, ensuring all notices and procedures comply with Landlord and Tenant Act 1985 (S18-30) and Commonhold & Leasehold Reform Act 2002.
Major Works Cost Reconciliation: Ensure final costs for major works are reconciled and communicated to residents within statutory deadlines, reducing service charge deficits.
Resident & Stakeholder Engagement: Manage resident queries and internal communications regarding Section 20 matters, delivering clear, concise guidance on legal requirements.
Collaboration & Internal Support: Work closely with teams including Homeownership, Technical Services, Procurement, Estate Services, Finance, and Service Charges to facilitate a smooth consultation process.
Process Improvement & Risk Management: Identify non-recoverable costs, escalate potential risks, and support operational improvements to enhance efficiency and compliance.
Data & Reporting: Maintain accurate records on systems like D365, updating consultation trackers and supporting financial reconciliations.
What you'll bring:
In-depth understanding of legislation relating to service charges and leasehold management (Landlord and Tenant Act 1985 (S18-30) and Commonhold & Leasehold Reform Act 2002) with knowledge of First-tier Tribunal applications for dispensation and dispute of services charges.
Strong numerical ability with excellent accuracy and attention to detail.
Effective communication and interpersonal skills, with proven ability to build and maintain effective relationships with a range of stakeholders.
Problem solving skills with the ability to apply a logical and methodical approach to analysing data and delivering solution focused outcomes
Excellent organisational skills with ability to manage workload to meet deadlines and targets
IT proficiency in Microsoft applications (Excel, Word, Outlook)
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.