Helpdesk Administrator
| Posting date: | 11 February 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 13 March 2026 |
| Location: | W12 7GF |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 152182 |
Summary
Helpdesk Administrator
Contract: Professional Services, Production & Technology
Location: London, W12 7GF
Hours of work: 40
Contract Type: Permanent
We are seeking a highly organised and customer-focused Helpdesk Administrator to support the smooth day-to-day running of the logistics office.
This role is critical in ensuring that operational demands are met efficiently while maintaining strong communication with internal teams, retailers, suppliers and contractors.
Job Description
We are looking for someone who can uphold health and safety standards in line with Client and ISS requirements, manage core helpdesk functions, and deliver excellent service to all stakeholders.
This position plays a key role in maintaining compliance, supporting emergency response processes, and ensuring consistent, high-quality operational support.
Key Responsibilities
Manage and monitor the Delivery Management System (DMS), including contractor access requests.
Assist with the smooth daily running of the logistics office, ensuring operational requirements are met.
Maintain compliant health and safety standards aligned with Client and ISS expectations.
Support and uphold site emergency response procedures and Service Yard rules.
Manage helpdesk operations, ensuring inboxes, incoming calls and report organisation meet required standards.
Log reactive jobs onto Westfield’s FSI Concept CAFM system.
Liaise with customers, retailers, suppliers and couriers to ensure satisfaction and high-quality service.
Communicate relevant issues and updates to the Key Account Coordinator.
Professional and Personal Competencies/Qualifications
Strong analytical skills, including the ability to interpret written, numeric, graphic and statistical information.
Knowledge of risk management in medium to large organisations.
Excellent verbal and written communication skills with proactive customer engagement.
Strong problem-solving capability with high attention to detail.
Able to prioritise tasks and workload, and willing to complete multiple tasks at any one time.
Skilled at building and maintaining client relationships to support organisational objectives.
Proficiency with Microsoft Office and FSI Concept or similar CAFM systems.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Professional Services, Production & Technology
Location: London, W12 7GF
Hours of work: 40
Contract Type: Permanent
We are seeking a highly organised and customer-focused Helpdesk Administrator to support the smooth day-to-day running of the logistics office.
This role is critical in ensuring that operational demands are met efficiently while maintaining strong communication with internal teams, retailers, suppliers and contractors.
Job Description
We are looking for someone who can uphold health and safety standards in line with Client and ISS requirements, manage core helpdesk functions, and deliver excellent service to all stakeholders.
This position plays a key role in maintaining compliance, supporting emergency response processes, and ensuring consistent, high-quality operational support.
Key Responsibilities
Manage and monitor the Delivery Management System (DMS), including contractor access requests.
Assist with the smooth daily running of the logistics office, ensuring operational requirements are met.
Maintain compliant health and safety standards aligned with Client and ISS expectations.
Support and uphold site emergency response procedures and Service Yard rules.
Manage helpdesk operations, ensuring inboxes, incoming calls and report organisation meet required standards.
Log reactive jobs onto Westfield’s FSI Concept CAFM system.
Liaise with customers, retailers, suppliers and couriers to ensure satisfaction and high-quality service.
Communicate relevant issues and updates to the Key Account Coordinator.
Professional and Personal Competencies/Qualifications
Strong analytical skills, including the ability to interpret written, numeric, graphic and statistical information.
Knowledge of risk management in medium to large organisations.
Excellent verbal and written communication skills with proactive customer engagement.
Strong problem-solving capability with high attention to detail.
Able to prioritise tasks and workload, and willing to complete multiple tasks at any one time.
Skilled at building and maintaining client relationships to support organisational objectives.
Proficiency with Microsoft Office and FSI Concept or similar CAFM systems.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.