Digital Product and Resource Manager
| Posting date: | 10 February 2026 |
|---|---|
| Salary: | £48,822.00 per year |
| Hours: | Full time |
| Closing date: | 24 February 2026 |
| Location: | Pontypridd, Rhondda Cynon Taff |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | University of South Wales |
| Job type: | Permanent |
| Job reference: |
Summary
The University of South Wales’ 2030 Strategy has a key enabler which focusses on Operational Transformation. It states that we will:
Support and take pride in our focused, talented and ambitious staff.
Maintain an inclusive workforce, champion diversity, foster collaboration and well-being.
Provide flexible, digitally enhanced environments to encourage innovative teaching, research & collaborative work practices.
Embrace effective and efficient service delivery to support long-term sustainability.
Grow and diversify our income to generate surpluses for re-investment in our core purpose.
The University of South Wales IT Services support this by providing high quality technology solutions and services to support learning and teaching, the web presence, corporate and research operations of the University and have a proven record in responding to customer needs and using evolving technologies.
IT Services are currently seeking a Digital Product and Resources Manager to join the Digital Portfolio Office within IT Services. The successful candidate will have the opportunity to work with leading edge technology on a wide variety of IT Projects, supporting colleagues and students across the University as stakeholders of the Digital Portfolio. As well as working as part of the team, you will be capable of working on your own and you will enjoy working with stakeholders and colleagues from across the organisation to achieve outstanding solutions.
The successful candidate will be adept at managing resource demand allocation and capacity planning from portfolio level through to project and task levels. Ideally, they will understand technical resources and digital environments and how they support the transformation and BAU change requirement across an organisation’s departments, including change in operating models. The successful candidate will also have substantial experience of supporting business change and benefits realisation in a large, complex organisation from a resource’s perspective, specifically experience of systems implementation which transforms the customer experience and end to end optimisation of organisational efficiency will be essential.
The individual will support the leadership team of both IT Services and the Transformation Team, communicating between those areas and other internal and external parties, acting as a 'translator' where necessary to convey how transforming areas of the university can support the organisation's needs and realise benefits. Ensuring projects are delivered on time and to budget will be vital.
This position is based at the Treforest campus of the University of South Wales, using a hybrid model of remote / on-site working. For an informal conversation about this post please contact Digital Portfolio Manager, Gareth.Oakey@southwales.ac.uk
If you are a successful candidate and this position will be your first professional services role at the University (or you are currently employed by PSS Ltd), you will be employed by Professional and Support Services Limited, a wholly owned subsidiary of the University of South Wales, which provides services to the University and Colleges.
Discover the advantages of working with us at USW: https://tinyurl.com/PSSatUSW
USW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All those working at the University are expected to share this commitment.
We are committed to employing a diverse workforce and creating an inclusive environment. Where colleagues can be themselves and every person is treated with dignity, fairness and respect. We actively encourage applications from diverse backgrounds and communities, especially with regards to age, disability, gender identity, sexual orientation, race and religion and/or belief. We benchmark our success through equality accreditations with Athena Swan, Race Equality Charter, Stonewall and Disability Confident.
If you’re a Welsh learner or a Welsh speaker, we’d be delighted to receive your application. At USW, you’ll have access to Welsh courses to enable you to develop your Welsh skills further, in order to provide a bilingual service to our students, colleagues and the public.
We welcome applications in Welsh and English. Applications in Welsh will not be treated less favourably than those made in English.
Support and take pride in our focused, talented and ambitious staff.
Maintain an inclusive workforce, champion diversity, foster collaboration and well-being.
Provide flexible, digitally enhanced environments to encourage innovative teaching, research & collaborative work practices.
Embrace effective and efficient service delivery to support long-term sustainability.
Grow and diversify our income to generate surpluses for re-investment in our core purpose.
The University of South Wales IT Services support this by providing high quality technology solutions and services to support learning and teaching, the web presence, corporate and research operations of the University and have a proven record in responding to customer needs and using evolving technologies.
IT Services are currently seeking a Digital Product and Resources Manager to join the Digital Portfolio Office within IT Services. The successful candidate will have the opportunity to work with leading edge technology on a wide variety of IT Projects, supporting colleagues and students across the University as stakeholders of the Digital Portfolio. As well as working as part of the team, you will be capable of working on your own and you will enjoy working with stakeholders and colleagues from across the organisation to achieve outstanding solutions.
The successful candidate will be adept at managing resource demand allocation and capacity planning from portfolio level through to project and task levels. Ideally, they will understand technical resources and digital environments and how they support the transformation and BAU change requirement across an organisation’s departments, including change in operating models. The successful candidate will also have substantial experience of supporting business change and benefits realisation in a large, complex organisation from a resource’s perspective, specifically experience of systems implementation which transforms the customer experience and end to end optimisation of organisational efficiency will be essential.
The individual will support the leadership team of both IT Services and the Transformation Team, communicating between those areas and other internal and external parties, acting as a 'translator' where necessary to convey how transforming areas of the university can support the organisation's needs and realise benefits. Ensuring projects are delivered on time and to budget will be vital.
This position is based at the Treforest campus of the University of South Wales, using a hybrid model of remote / on-site working. For an informal conversation about this post please contact Digital Portfolio Manager, Gareth.Oakey@southwales.ac.uk
If you are a successful candidate and this position will be your first professional services role at the University (or you are currently employed by PSS Ltd), you will be employed by Professional and Support Services Limited, a wholly owned subsidiary of the University of South Wales, which provides services to the University and Colleges.
Discover the advantages of working with us at USW: https://tinyurl.com/PSSatUSW
USW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All those working at the University are expected to share this commitment.
We are committed to employing a diverse workforce and creating an inclusive environment. Where colleagues can be themselves and every person is treated with dignity, fairness and respect. We actively encourage applications from diverse backgrounds and communities, especially with regards to age, disability, gender identity, sexual orientation, race and religion and/or belief. We benchmark our success through equality accreditations with Athena Swan, Race Equality Charter, Stonewall and Disability Confident.
If you’re a Welsh learner or a Welsh speaker, we’d be delighted to receive your application. At USW, you’ll have access to Welsh courses to enable you to develop your Welsh skills further, in order to provide a bilingual service to our students, colleagues and the public.
We welcome applications in Welsh and English. Applications in Welsh will not be treated less favourably than those made in English.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.