Customer Journey Team Support
| Posting date: | 09 February 2026 |
|---|---|
| Salary: | £20.00 to £20.82 per hour |
| Hours: | Full time |
| Closing date: | 11 March 2026 |
| Location: | North London, London, N5 1JG |
| Company: | Daniel Owen Ltd |
| Job type: | Contract |
| Job reference: | 000A A188 / 1_1770644972 |
Summary
Customer Journey Team Support
Based in North London
Hybrid role
£20.82 per hour umbrella
Key Accountabilities
- First point of contact for all customer enquiries by telephone and email for customer wanting to start a resale or staircasing process.
- Management of team mailboxes ensuring all emails, including instructions for resales or staircasing are managed within SLA
- Ensuring telephone calls from internal and external stakeholders are actively responded to and managed within SLA
- Ensure customer folders and sales trackers are populated and updated to the highest level of accuracy.
- Completing regulatory reporting requirements on transaction completion (CORE)
- Assist team where required, i.e. with document creation, seeking updates/ progress on cases from stakeholders, circulating completion documents and updating tracker obtaining relevant documents from internal / external teams to support a resales instruction e.g. - leases, valuations, EWS1 certs
- Highlight any inaccuracy on received documentation
- Support the delivery of evolving resale and staircasing strategies through the use of technology
- Ensure positive relationships with internal and external colleagues to support resales and staircasing matters.
- Actively feeding back areas of improvements in process to team seniors and supporting team seniors to deliver process improvements