Outpatient Referral Clerk and Call Handler
| Posting date: | 09 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,465 per annum (FTE) or pro-rata for part time roles |
| Hours: | Part time |
| Closing date: | 11 March 2026 |
| Location: | Bristol, BS1 2LX |
| Company: | University Hospitals Bristol and Weston NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7788970/387-S8970-CCC |
Summary
A Vacancy at University Hospitals Bristol and Weston NHS Foundation Trust.
Do you thrive in a fast paced environment?
Do you want to make a contribution to the NHS?
Have you got an interest in delivering excellent customer services and support our medical teams will administration of referrals?
Bristol Eye Hospital has an exciting opportunity to join our dynamic team as a referral clerical officer and occasional call handler. This position is well suited to an individual looking to work and gain experience in a thriving and supportive team where training and development is paramount.
Full time or part time applicates with an attention to detail and focus to support our outpatient services , if you fit this description please apply.
The post holder will work within University Hospitals Bristol & Weston. The Role includes, referral management on the national e-referral service and following processes for clinical triage.
On occasion to book, cancel and alter patient appointments using the Trust’s Patient Administration System and telephony system, ensuring this is done in accordance with the Patient Access Policy and national targets such as Referral to Treatment (RTT).
Full training will be given.
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
This advert closes on Thursday 19 Feb 2026
Do you thrive in a fast paced environment?
Do you want to make a contribution to the NHS?
Have you got an interest in delivering excellent customer services and support our medical teams will administration of referrals?
Bristol Eye Hospital has an exciting opportunity to join our dynamic team as a referral clerical officer and occasional call handler. This position is well suited to an individual looking to work and gain experience in a thriving and supportive team where training and development is paramount.
Full time or part time applicates with an attention to detail and focus to support our outpatient services , if you fit this description please apply.
The post holder will work within University Hospitals Bristol & Weston. The Role includes, referral management on the national e-referral service and following processes for clinical triage.
On occasion to book, cancel and alter patient appointments using the Trust’s Patient Administration System and telephony system, ensuring this is done in accordance with the Patient Access Policy and national targets such as Referral to Treatment (RTT).
Full training will be given.
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
This advert closes on Thursday 19 Feb 2026
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