Apprentice Claims Adjuster
| Posting date: | 09 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | 17 month contract | 15 month apprenticeship |
| Hours: | Full time |
| Closing date: | 11 March 2026 |
| Location: | MAC Marine Claims Ltd. | Discovery Court 551-553 Wallisdown Road | Poole | Dorset | BH12 5AG |
| Remote working: | On-site only |
| Company: | MAC Marine Claims Ltd. |
| Job type: | Contract |
| Job reference: |
Summary
The position of Apprentice Claims Adjuster will involve training to handle claims from ‘cradle to grave’. The successful candidate will be trained to set up, review and acknowledge the First Notification of Loss (FNOL), gather evidence and consider policy wording/coverage determining if a claim is covered or not.
Work:
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work:
Taking inbound calls while adhering to GDPR requirements; gathering FNOL details, reviewing/considering policy terms
Setting up new claims in the company's bespoke Claims Management System (CMS)
Handling introductory calls and emails to policy holders following FNOL
Requesting supporting documentation/evidence from policy holders and/or brokers to progress claims via telephone and email
Liaising with experts where it is deemed necessary to appoint.
Assessing policy coverage based on information/evidence provided, interpreting policy wording
Completing quantum and adjustment calculations from evidence provided and policy wording to determine claims pay-outs
Corresponding with insurers regarding policy interpretation, coverage, repudiations and approval for claims outside of the company's Delegated Authority (DA)
Processing AML/Sanctions searches and claims payments including all associated MI
Investigating subrogation opportunities
Exploring salvage opportunities
Reviewing files on our CMS, ensuring MI has been recorded accurately (via a checklist) before closing
Where you'll work:
BIZSPACE
MAC MARINE CLAIMS LTD.
DISCOVERY COURT
BH12 5AG
Work:
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work:
Taking inbound calls while adhering to GDPR requirements; gathering FNOL details, reviewing/considering policy terms
Setting up new claims in the company's bespoke Claims Management System (CMS)
Handling introductory calls and emails to policy holders following FNOL
Requesting supporting documentation/evidence from policy holders and/or brokers to progress claims via telephone and email
Liaising with experts where it is deemed necessary to appoint.
Assessing policy coverage based on information/evidence provided, interpreting policy wording
Completing quantum and adjustment calculations from evidence provided and policy wording to determine claims pay-outs
Corresponding with insurers regarding policy interpretation, coverage, repudiations and approval for claims outside of the company's Delegated Authority (DA)
Processing AML/Sanctions searches and claims payments including all associated MI
Investigating subrogation opportunities
Exploring salvage opportunities
Reviewing files on our CMS, ensuring MI has been recorded accurately (via a checklist) before closing
Where you'll work:
BIZSPACE
MAC MARINE CLAIMS LTD.
DISCOVERY COURT
BH12 5AG