Apprentice Colleague Services Coordinator
| Posting date: | 20 January 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 19 February 2026 |
| Location: | BH1 4NB |
| Remote working: | On-site only |
| Company: | Paragon Skills |
| Job type: | Apprenticeship |
| Job reference: | APP1 |
Summary
Salary: National apprenticeship wage
Location: Bournemouth, Station Approach, Ashley Rd, Bournemouth, BH1 4NB
Hours: 36.5 hours a week (Monday to Friday)
We are pleased to offer an exciting opportunity for an Apprentice Colleague Services Coordinator to join our Colleague Services team. This role is ideal for someone at the start of their career who is keen to develop within a supportive People function while completing a Level 3 Business Administration Apprenticeship.
You will play a key role in delivering an outstanding colleague and visitor experience, acting as the first point of contact at our Bournemouth centre. Working collaboratively with internal teams and external suppliers, you will support the smooth day-to-day running of the site, facilities, and colleague services, while role-modelling our core values in everything you do.
Key Responsibilities
Provide a professional and welcoming front-of-house service for learners, colleagues, and visitors
Act as the first point of contact for reception enquiries, directing calls and visitors appropriately
Coordinate maintenance, service contracts, and external suppliers, including cleaning, waste, fire safety, and facilities repairs
Maintain accurate records in line with company policies and procedures
Support new colleagues with onboarding, including welcome packs, ID badges, and equipment
Produce and issue ID badges for colleagues and learners
Book travel, accommodation, meeting rooms, and refreshments as required
Support the wider Business Services and People teams with general administrative tasks
Arrange and manage incoming and outgoing post and parcel deliveries
Order stationery, uniform, consumables, and office equipment in line with DSE requirements
Carry out Health and Safety tasks, including fire alarm testing and maintaining risk assessments
Assist with raising purchase orders and coordinating suppliers
Act as a named key holder, with occasional responsibility for opening and closing the academy
Ensure compliance with GDPR, data protection, safeguarding, and Health & Safety requirements
Proactively promote and safeguard the welfare of children and young people
Maintain your own continuous professional development record
Knowledge, Skills and Experience
Experience in a business administration, customer service, or front-of-house environment, gained through work, education, or community settings
Confident using IT systems for email, data entry, and document management, with working knowledge of Microsoft Teams, Word, Excel, and Outlook
Understanding of internal customer service and how support functions work within an organisation
Awareness of confidentiality, GDPR, and data protection requirements
Understanding of equality, diversity, and inclusion principles
Clear and professional verbal and written communication skills, with confidence engaging colleagues and stakeholders at all levels
Strong organisational skills, with the ability to prioritise tasks and manage time effectively in a busy environment
Ability to handle enquiries calmly, manage expectations, and follow through on requests
Accurate record keeping and attention to detail
Comfortable handling sensitive information with discretion and professionalism
Proactive and solutions-focused, with the ability to problem-solve and adapt quickly to new systems and processes
A collaborative team player who is willing to learn, take feedback, and support the wider Colleague Services and People teams
Location: Bournemouth, Station Approach, Ashley Rd, Bournemouth, BH1 4NB
Hours: 36.5 hours a week (Monday to Friday)
We are pleased to offer an exciting opportunity for an Apprentice Colleague Services Coordinator to join our Colleague Services team. This role is ideal for someone at the start of their career who is keen to develop within a supportive People function while completing a Level 3 Business Administration Apprenticeship.
You will play a key role in delivering an outstanding colleague and visitor experience, acting as the first point of contact at our Bournemouth centre. Working collaboratively with internal teams and external suppliers, you will support the smooth day-to-day running of the site, facilities, and colleague services, while role-modelling our core values in everything you do.
Key Responsibilities
Provide a professional and welcoming front-of-house service for learners, colleagues, and visitors
Act as the first point of contact for reception enquiries, directing calls and visitors appropriately
Coordinate maintenance, service contracts, and external suppliers, including cleaning, waste, fire safety, and facilities repairs
Maintain accurate records in line with company policies and procedures
Support new colleagues with onboarding, including welcome packs, ID badges, and equipment
Produce and issue ID badges for colleagues and learners
Book travel, accommodation, meeting rooms, and refreshments as required
Support the wider Business Services and People teams with general administrative tasks
Arrange and manage incoming and outgoing post and parcel deliveries
Order stationery, uniform, consumables, and office equipment in line with DSE requirements
Carry out Health and Safety tasks, including fire alarm testing and maintaining risk assessments
Assist with raising purchase orders and coordinating suppliers
Act as a named key holder, with occasional responsibility for opening and closing the academy
Ensure compliance with GDPR, data protection, safeguarding, and Health & Safety requirements
Proactively promote and safeguard the welfare of children and young people
Maintain your own continuous professional development record
Knowledge, Skills and Experience
Experience in a business administration, customer service, or front-of-house environment, gained through work, education, or community settings
Confident using IT systems for email, data entry, and document management, with working knowledge of Microsoft Teams, Word, Excel, and Outlook
Understanding of internal customer service and how support functions work within an organisation
Awareness of confidentiality, GDPR, and data protection requirements
Understanding of equality, diversity, and inclusion principles
Clear and professional verbal and written communication skills, with confidence engaging colleagues and stakeholders at all levels
Strong organisational skills, with the ability to prioritise tasks and manage time effectively in a busy environment
Ability to handle enquiries calmly, manage expectations, and follow through on requests
Accurate record keeping and attention to detail
Comfortable handling sensitive information with discretion and professionalism
Proactive and solutions-focused, with the ability to problem-solve and adapt quickly to new systems and processes
A collaborative team player who is willing to learn, take feedback, and support the wider Colleague Services and People teams
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.