Governance and Performance Administrator-HMP Thameside
| Posting date: | 06 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £31966-31966 per annum |
| Hours: | Full time |
| Closing date: | 20 February 2026 |
| Location: | London, SE28 0FJ |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 307394-43955372 |
Summary
GOVERNANCE AND PERFORMANCE ADMINISTRATOR
Location: HMP Thameside, Greater London SE28 0FJ Salary: £31,966.00 per annum plus Serco benefits Schedule: 40 hours per week Monday – Friday 8am – 4.30pm
Ready to impact a better future?
As a Governance and Performance Administrator in our Thameside team, you’ll support the effective delivery of governance, performance, and compliance activities at HMP Thameside. The role supports the Governance and Performance Manager by maintaining administrative systems, ensuring compliance with contractual and regulatory requirements, and contributing to high performance standards across internal and external stakeholders.
What you’ll do as a Governance and Performance Administrator
- Provide administrative support to the Governance and Performance function, ensuring accurate and timely record-keeping.
- Collate, maintain, and report on performance data, audits, incidents, complaints, correspondence, and compliance activities.
- Produce reports and respond to information requests within agreed timescales.
- Support external inspections and audits, including HM Inspectorate of Prisons (HMIP).
- Liaise effectively with internal teams and external stakeholders, including NOMS, IMB, and MQPL.
- Ensure compliance with Serco policies, Ministry of Justice requirements, and relevant legislation.
- Promote equality, diversity, and professionalism in all areas of work.
Does this sound like you?
- Strong organisational and time-management skills with the ability to prioritise effectively
- Excellent communication and interpersonal skills
- High attention to detail and problem-solving ability
- Professional, approachable, and resilient, with a strong team ethic
- Commitment to integrity, confidentiality, and the Serco Code of Conduct
- Ability to work effectively in a diverse environment
Vetting and checks:
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
GOVERNANCE AND PERFORMANCE ADMINISTRATOR
Location: HMP Thameside, Greater London SE28 0FJ Salary: £31,966.00 per annum plus Serco benefits Schedule: 40 hours per week Monday – Friday 8am – 4.30pm
Ready to impact a better future?
As a Governance and Performance Administrator in our Thameside team, you’ll support the effective delivery of governance, performance, and compliance activities at HMP Thameside. The role supports the Governance and Performance Manager by maintaining administrative systems, ensuring compliance with contractual and regulatory requirements, and contributing to high performance standards across internal and external stakeholders.
What you’ll do as a Governance and Performance Administrator
- Provide administrative support to the Governance and Performance function, ensuring accurate and timely record-keeping.
- Collate, maintain, and report on performance data, audits, incidents, complaints, correspondence, and compliance activities.
- Produce reports and respond to information requests within agreed timescales.
- Support external inspections and audits, including HM Inspectorate of Prisons (HMIP).
- Liaise effectively with internal teams and external stakeholders, including NOMS, IMB, and MQPL.
- Ensure compliance with Serco policies, Ministry of Justice requirements, and relevant legislation.
- Promote equality, diversity, and professionalism in all areas of work.
Does this sound like you?
- Strong organisational and time-management skills with the ability to prioritise effectively
- Excellent communication and interpersonal skills
- High attention to detail and problem-solving ability
- Professional, approachable, and resilient, with a strong team ethic
- Commitment to integrity, confidentiality, and the Serco Code of Conduct
- Ability to work effectively in a diverse environment
Vetting and checks:
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
GOVERNANCE AND PERFORMANCE ADMINISTRATOR
Location: HMP Thameside, Greater London SE28 0FJ Salary: £31,966.00 per annum plus Serco benefits Schedule: 40 hours per week Monday – Friday 8am – 4.30pm
Ready to impact a better future?
As a Governance and Performance Administrator in our Thameside team, you’ll support the effective delivery of governance, performance, and compliance activities at HMP Thameside. The role supports the Governance and Performance Manager by maintaining administrative systems, ensuring compliance with contractual and regulatory requirements, and contributing to high performance standards across internal and external stakeholders.
What you’ll do as a Governance and Performance Administrator
- Provide administrative support to the Governance and Performance function, ensuring accurate and timely record-keeping.
- Collate, maintain, and report on performance data, audits, incidents, complaints, correspondence, and compliance activities.
- Produce reports and respond to information requests within agreed timescales.
- Support external inspections and audits, including HM Inspectorate of Prisons (HMIP).
- Liaise effectively with internal teams and external stakeholders, including NOMS, IMB, and MQPL.
- Ensure compliance with Serco policies, Ministry of Justice requirements, and relevant legislation.
- Promote equality, diversity, and professionalism in all areas of work.
Does this sound like you?
- Strong organisational and time-management skills with the ability to prioritise effectively
- Excellent communication and interpersonal skills
- High attention to detail and problem-solving ability
- Professional, approachable, and resilient, with a strong team ethic
- Commitment to integrity, confidentiality, and the Serco Code of Conduct
- Ability to work effectively in a diverse environment
Vetting and checks:
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
GOVERNANCE AND PERFORMANCE ADMINISTRATOR
Location: HMP Thameside, Greater London SE28 0FJ Salary: £31,966.00 per annum plus Serco benefits Schedule: 40 hours per week Monday – Friday 8am – 4.30pm
Ready to impact a better future?
As a Governance and Performance Administrator in our Thameside team, you’ll support the effective delivery of governance, performance, and compliance activities at HMP Thameside. The role supports the Governance and Performance Manager by maintaining administrative systems, ensuring compliance with contractual and regulatory requirements, and contributing to high performance standards across internal and external stakeholders.
What you’ll do as a Governance and Performance Administrator
- Provide administrative support to the Governance and Performance function, ensuring accurate and timely record-keeping.
- Collate, maintain, and report on performance data, audits, incidents, complaints, correspondence, and compliance activities.
- Produce reports and respond to information requests within agreed timescales.
- Support external inspections and audits, including HM Inspectorate of Prisons (HMIP).
- Liaise effectively with internal teams and external stakeholders, including NOMS, IMB, and MQPL.
- Ensure compliance with Serco policies, Ministry of Justice requirements, and relevant legislation.
- Promote equality, diversity, and professionalism in all areas of work.
Does this sound like you?
- Strong organisational and time-management skills with the ability to prioritise effectively
- Excellent communication and interpersonal skills
- High attention to detail and problem-solving ability
- Professional, approachable, and resilient, with a strong team ethic
- Commitment to integrity, confidentiality, and the Serco Code of Conduct
- Ability to work effectively in a diverse environment
Vetting and checks:
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Location: HMP Thameside, Greater London SE28 0FJ Salary: £31,966.00 per annum plus Serco benefits Schedule: 40 hours per week Monday – Friday 8am – 4.30pm
Ready to impact a better future?
As a Governance and Performance Administrator in our Thameside team, you’ll support the effective delivery of governance, performance, and compliance activities at HMP Thameside. The role supports the Governance and Performance Manager by maintaining administrative systems, ensuring compliance with contractual and regulatory requirements, and contributing to high performance standards across internal and external stakeholders.
What you’ll do as a Governance and Performance Administrator
- Provide administrative support to the Governance and Performance function, ensuring accurate and timely record-keeping.
- Collate, maintain, and report on performance data, audits, incidents, complaints, correspondence, and compliance activities.
- Produce reports and respond to information requests within agreed timescales.
- Support external inspections and audits, including HM Inspectorate of Prisons (HMIP).
- Liaise effectively with internal teams and external stakeholders, including NOMS, IMB, and MQPL.
- Ensure compliance with Serco policies, Ministry of Justice requirements, and relevant legislation.
- Promote equality, diversity, and professionalism in all areas of work.
Does this sound like you?
- Strong organisational and time-management skills with the ability to prioritise effectively
- Excellent communication and interpersonal skills
- High attention to detail and problem-solving ability
- Professional, approachable, and resilient, with a strong team ethic
- Commitment to integrity, confidentiality, and the Serco Code of Conduct
- Ability to work effectively in a diverse environment
Vetting and checks:
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
GOVERNANCE AND PERFORMANCE ADMINISTRATOR
Location: HMP Thameside, Greater London SE28 0FJ Salary: £31,966.00 per annum plus Serco benefits Schedule: 40 hours per week Monday – Friday 8am – 4.30pm
Ready to impact a better future?
As a Governance and Performance Administrator in our Thameside team, you’ll support the effective delivery of governance, performance, and compliance activities at HMP Thameside. The role supports the Governance and Performance Manager by maintaining administrative systems, ensuring compliance with contractual and regulatory requirements, and contributing to high performance standards across internal and external stakeholders.
What you’ll do as a Governance and Performance Administrator
- Provide administrative support to the Governance and Performance function, ensuring accurate and timely record-keeping.
- Collate, maintain, and report on performance data, audits, incidents, complaints, correspondence, and compliance activities.
- Produce reports and respond to information requests within agreed timescales.
- Support external inspections and audits, including HM Inspectorate of Prisons (HMIP).
- Liaise effectively with internal teams and external stakeholders, including NOMS, IMB, and MQPL.
- Ensure compliance with Serco policies, Ministry of Justice requirements, and relevant legislation.
- Promote equality, diversity, and professionalism in all areas of work.
Does this sound like you?
- Strong organisational and time-management skills with the ability to prioritise effectively
- Excellent communication and interpersonal skills
- High attention to detail and problem-solving ability
- Professional, approachable, and resilient, with a strong team ethic
- Commitment to integrity, confidentiality, and the Serco Code of Conduct
- Ability to work effectively in a diverse environment
Vetting and checks:
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
GOVERNANCE AND PERFORMANCE ADMINISTRATOR
Location: HMP Thameside, Greater London SE28 0FJ Salary: £31,966.00 per annum plus Serco benefits Schedule: 40 hours per week Monday – Friday 8am – 4.30pm
Ready to impact a better future?
As a Governance and Performance Administrator in our Thameside team, you’ll support the effective delivery of governance, performance, and compliance activities at HMP Thameside. The role supports the Governance and Performance Manager by maintaining administrative systems, ensuring compliance with contractual and regulatory requirements, and contributing to high performance standards across internal and external stakeholders.
What you’ll do as a Governance and Performance Administrator
- Provide administrative support to the Governance and Performance function, ensuring accurate and timely record-keeping.
- Collate, maintain, and report on performance data, audits, incidents, complaints, correspondence, and compliance activities.
- Produce reports and respond to information requests within agreed timescales.
- Support external inspections and audits, including HM Inspectorate of Prisons (HMIP).
- Liaise effectively with internal teams and external stakeholders, including NOMS, IMB, and MQPL.
- Ensure compliance with Serco policies, Ministry of Justice requirements, and relevant legislation.
- Promote equality, diversity, and professionalism in all areas of work.
Does this sound like you?
- Strong organisational and time-management skills with the ability to prioritise effectively
- Excellent communication and interpersonal skills
- High attention to detail and problem-solving ability
- Professional, approachable, and resilient, with a strong team ethic
- Commitment to integrity, confidentiality, and the Serco Code of Conduct
- Ability to work effectively in a diverse environment
Vetting and checks:
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
GOVERNANCE AND PERFORMANCE ADMINISTRATOR
Location: HMP Thameside, Greater London SE28 0FJ Salary: £31,966.00 per annum plus Serco benefits Schedule: 40 hours per week Monday – Friday 8am – 4.30pm
Ready to impact a better future?
As a Governance and Performance Administrator in our Thameside team, you’ll support the effective delivery of governance, performance, and compliance activities at HMP Thameside. The role supports the Governance and Performance Manager by maintaining administrative systems, ensuring compliance with contractual and regulatory requirements, and contributing to high performance standards across internal and external stakeholders.
What you’ll do as a Governance and Performance Administrator
- Provide administrative support to the Governance and Performance function, ensuring accurate and timely record-keeping.
- Collate, maintain, and report on performance data, audits, incidents, complaints, correspondence, and compliance activities.
- Produce reports and respond to information requests within agreed timescales.
- Support external inspections and audits, including HM Inspectorate of Prisons (HMIP).
- Liaise effectively with internal teams and external stakeholders, including NOMS, IMB, and MQPL.
- Ensure compliance with Serco policies, Ministry of Justice requirements, and relevant legislation.
- Promote equality, diversity, and professionalism in all areas of work.
Does this sound like you?
- Strong organisational and time-management skills with the ability to prioritise effectively
- Excellent communication and interpersonal skills
- High attention to detail and problem-solving ability
- Professional, approachable, and resilient, with a strong team ethic
- Commitment to integrity, confidentiality, and the Serco Code of Conduct
- Ability to work effectively in a diverse environment
Vetting and checks:
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.