Practice Manager
| Posting date: | 06 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 13 February 2026 |
| Location: | Swansea, SA1 8LH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5611-26-0000 |
Summary
Job Purpose The Practice Manager is responsible for the effective management and day-to-day operation of the GP practice, ensuring high-quality patient services, strong financial and workforce management, and full compliance with NHS Wales and statutory requirements. The role supports the delivery of safe, efficient, and patient-centred primary care services. Key Responsibilities Operational Management Oversee the daily operational management of the GP practice. Develop, implement, and review practice policies, procedures, and systems. Ensure compliance with NHS Wales contractual requirements, GDPR, Health & Safety, employment law, and clinical governance standards. Manage premises, facilities, equipment, suppliers, and contracts. Human Resources & Workforce Management Lead and manage the practice team, including reception, administration, nursing support, and allied staff. Manage recruitment, induction, training, appraisals, and performance management. Develop staff rotas and ensure adequate cover to meet service demand. Promote a positive, inclusive, and supportive working environment. Patient Services & Experience Ensure delivery of high-quality patient services and access to care. Oversee appointment systems, telephone access, and patient communication. Manage patient complaints and feedback in line with NHS Wales procedures. Support continuous improvement of patient experience and engagement. Finance & Business Management Prepare and manage practice budgets and financial reports. Oversee income streams including GMS/PMS, QOF, enhanced services, and reimbursements. Manage payroll, pensions, and liaison with accountants and external providers. Identify opportunities for service development and efficiency improvements. Quality, Governance & Compliance Support clinical governance, audits, risk management, and safeguarding processes. Ensure policies are up to date and staff are trained appropriately. Prepare for inspections, reviews, and internal/external audits. Information Technology & Data Oversee effective use of practice IT systems and ensure data quality. Ensure compliance with information governance and cyber security requirements. Support reporting and data submissions as required. Stakeholder Engagement Act as the main liaison with the Local Health Board, Cluster, contractors, and external partners. Represent the practice at meetings and collaborative primary care initiatives. Person Specification Essential Proven experience in practice management or healthcare administration. Strong leadership, organisational, and communication skills. Understanding of primary care operations and NHS Wales frameworks. Ability to manage competing priorities in a busy clinical environment. Strong financial and people-management capability. Desirable Qualification in healthcare management or business administration (e.g. NVQ Level 5, Diploma). Experience working within a GP practice. Welsh language skills or willingness to learn. Working Conditions Full-time role based at the practice. Occasional flexibility required to meet operational needs. Salary & Benefits Competitive salary dependent on experience. NHS Pension Scheme. Annual leave entitlement.