GP Receptionist (24 Hours Per Week)

Posting date:	06 February 2026
Salary:	Not specified
Additional salary information:	Negotiable
Hours:	Full time
Closing date:	16 February 2026
Location:	Wolverhampton, WV2 3AN
Company:	NHS Jobs
Job type:	Permanent
Job reference:	A4630-26-0000

Summary

JOB TITLE: PART TIME RECEPTIONIST REPORTS TO: Senior Receptionist HOURS: 24 Hours Per Week Job Summary: The post-holder will work in a team of reception and admin staff within the practice. They will receive and assist patients and direct them to the appropriate service or healthcare professional in a courteous, efficient and effective way. They will project a positive, Professional and friendly image to visitors, both in person and on the telephone. The post-holder should have previous experience of working with the general public and be able to work without constant supervision. Booking of appointments, take home visits and prescription requests and prioritise emergency requests after liaising with Clinical Staff and Chaperoning where needed. Job responsibilities: Administration Answering calls, booking and cancelling appointments and dealing with patient queries on the front desk. To have a thorough knowledge of the repeat prescription procedures in accordance with Practice guidelines. (Training will be Provided) Monitoring Inbox and Issue repeats - checking details of quantity ordered and due, ensure they are correct and filed ready to collect or sent electronically to pharmacy Call patients and pharmacies back with prescription queries Liaise with Admin / Secretary team where needed Use of photocopy / Scanner as requested Be able to Code where applicable Refer , triage and Sign post Reception Greet and direct patients and visitors to the practice in a professional and efficient manner. Be able to cover all reception duties as necessary Ensure that adequate handover is performed to colleagues after each shift to ensure all outstanding jobs / messages are passed over Process patients changes of address, contact numbers etc. on computer data and medical records. Answering the telephone in a courteous, professional and timely manner Deal with routine enquiries, forwarding messages and taking appropriate action Book appointments, take home visit, prescription requests and prioritise emergency requests after liaising with Clinical Staff. Keep patients informed and updated on any changes or delays affecting clinics or appointments. Liaise with GPS, Dr on Call and other internal health professionals and staff Other Tasks Clear and fill up stock in rooms after surgeries (Adhoc weekly) Ensure building security have thorough knowledge of doors/windows/alarm Willingness of flexibility in providing cover during periods of holiday/sickness/needs of business Ensure your working area is left clean, tidy and secured at the end of the day Support GPS with Administrative tasks e.g Coding if applicable (Training will be given). Support GP Trainees if need any Medical Equipment Any other reasonable requests made by the Senior Receptionist / Practice Manager Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Ensure patient confidentiality is maintained at all times Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general/patient areas clean and tidy Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Undertaking Mandatory Annual Training Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members and health care providers Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the implementation of services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Apply Best Practice Guidelines to all protocols Attend Practice Team Meetings