Macmillan Cancer Care Navigator | Norfolk and Norwich University Hospitals NHS Foundation Trust
| Posting date: | 06 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £27,485 - £30,162 per annum, pro rata |
| Hours: | Part time |
| Closing date: | 08 March 2026 |
| Location: | Norwich, NR4 7UY |
| Company: | Norfolk and Norwich University Hospitals NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7790628/234-25-I1548-A |
Summary
The NNUH Cancer Services team are growing their Information and Support Services with additional Cancer Care Navigator posts.
As a Cancer Care Navigator, you will be uniquely positioned to direct newly diagnosed cancer patients through a Holistic Needs Assessment (HNA) process giving information and support and signposting to relevant services. This enables patients and their carers to navigate the health and social care system and promote self-care. The team works closely with the body site clinical teams, local charities and inpatient care areas.
Key aspects of the role involve daily and direct (e.g. telephone and face-to-face) communication with patients, relatives, carers, and other health and social care professionals. This may be through telephone contact to undertake an HNA; manning the NNUH Information Pod or Cromer Centre for drop in advice and information; through holding and supporting outreach services in the community; holding Health and Wellbeing events to support self-management; visiting patients within clinical areas.
The information and nature of communication is sensitive. Communication in this context requires a high degree of empathy, understanding, diplomacy, confidentiality and integrity
You will be a self-motivated and enthusiastic individual with experience and understanding of the health and social care environment. You will be supported by the wider Cancer Services team in your ongoing development and learning to deliver seamless and compassionate care. Previous experience in a clinical role or in an administrative role with transferable skills will be considered.
We are interested in candidates that have or are working in the health and social care system and able to demonstrate:
- an ability to deal with complex and difficult emotional situations
- have an awareness of the health and social care environment
- have good IT skills that can cross different NHS IT systems
- have effective organisational skills
- have good communication skills.
You will be required to work from the Rouen road office and rotate through the information and support services at NNUH and Cromer . You will be expected to be able to talk to patients and carers confidently in clinical settings, and on the telephone
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Dedication, Integrity and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
• Undertake Holistic Needs Assessment for all newly diagnosed patients and as treatment modalities change
• Sign post patients to relevant internal and external support services; making referrals and supporting with application forms as necessary
• Man the NNUH Information Pod and Cromer Centre for drop in advice and information
• Support health and well being events both internally and externally
• Make clinical visits for inpatients
• Good and accurate IT skills with knowledge of word, excel and hospital systems.
For further information or to discuss this post please contact Rachel Casey, Personalised Care Lead Rachel.casey@nnuh.nhs.uk or Jo Richardson, Lead Cancer Nurse joanna.richardson@nnuh.nhs.uk
Informal visits to the Cancer Care Navigator team are welcomed and encouraged prior to interview.
Please see the attached job description for full details and main responsibilities.
Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
This advert closes on Tuesday 17 Feb 2026