HR Adviser
| Posting date: | 06 February 2026 |
|---|---|
| Salary: | £28,016 per year |
| Hours: | Full time |
| Closing date: | 20 February 2026 |
| Location: | Glasgow, Liverpool, Newcastle, Worthing |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | HMRC |
| Job type: | Permanent |
| Job reference: |
Summary
We’re excited to offer a role within our team that blends telephony and administrative work, where you’ll play a key part in supporting HMRC employees.
This is predominantly a telephony-based role, so enjoying speaking with customers over the phone is essential. We will provide full training and ongoing support to help you feel confident.
In this role, you will:
Use strong listening and communication skills to deliver outstanding customer service via our telephony helpline, as well as through email, dedicated HR systems, and MS Teams.
Process key employee information accurately using our HR systems.
Work collaboratively as part of a supportive team to answer a range of HR queries. Some queries may be complex, but you’ll have the training, guidance, and resources to handle them effectively.
Contribute to a positive team environment and uphold HMRC’s service standards.
Person specification
We are looking for enthusiastic individuals who are keen to learn and committed to delivering an excellent service to our customers. You’ll join a positive, team‑focused setting where others are ready to share their knowledge and support your development.
Essential Criteria
You must be able to demonstrate:
· Experience working in a telephony-based role, handling customer queries over the phone.
Desirable Criteria
It would also be beneficial if you have:
· Experience working in an HR-related environment.
This is predominantly a telephony-based role, so enjoying speaking with customers over the phone is essential. We will provide full training and ongoing support to help you feel confident.
In this role, you will:
Use strong listening and communication skills to deliver outstanding customer service via our telephony helpline, as well as through email, dedicated HR systems, and MS Teams.
Process key employee information accurately using our HR systems.
Work collaboratively as part of a supportive team to answer a range of HR queries. Some queries may be complex, but you’ll have the training, guidance, and resources to handle them effectively.
Contribute to a positive team environment and uphold HMRC’s service standards.
Person specification
We are looking for enthusiastic individuals who are keen to learn and committed to delivering an excellent service to our customers. You’ll join a positive, team‑focused setting where others are ready to share their knowledge and support your development.
Essential Criteria
You must be able to demonstrate:
· Experience working in a telephony-based role, handling customer queries over the phone.
Desirable Criteria
It would also be beneficial if you have:
· Experience working in an HR-related environment.