Resident Liaison Officer
| Posting date: | 05 February 2026 |
|---|---|
| Salary: | £15.55 to £17.57 per hour |
| Additional salary information: | Up to £17.50 Per Hour |
| Hours: | Full time |
| Closing date: | 12 February 2026 |
| Location: | Milnthorpe, Cumbria, LA9 4FT |
| Company: | Hays Specialist Recruitment |
| Job type: | Temporary |
| Job reference: | 4768438_1770304426 |
Summary
We are recruiting for a RLO to join a Social Housing retrofit project ASAP!
Experience in a similar, customer-facing role is essential.
You will need a full UK driving licence and acces to your own vehicle.
Temp position, up to £17.50 an hour, covering South Cumbria and North Lancashire.
Your new role
- Building strong, trusting relationships with residents from diverse backgrounds
- Providing clear, timely updates on works, access requirements, and project timelines
- Handling enquiries, concerns, and complaints with empathy and professionalism
- Carrying out home visits, welfare checks, and pre-/post‑work assessments
- Working closely with contractors to coordinate appointments and minimise disruption
What you'll need to succeed
- Strong communication skills and the ability to build trust quickly
- A patient and resident‑focused approach
- Experience working with diverse communities, including vulnerable residents
- A proactive mindset with the ability to work independently and as part of a wider project team
- Full UK driving licence (often required for home visits)
What you'll get in return
- Weekly pay
- Full‑time weekday hours
- The option to be paid via PAYE or Umbrella
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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