Outpatients Receptionist/Administrator | The Christie NHS Foundation Trust

Posting date:	05 February 2026
Salary:	Not specified
Additional salary information:	£24,465 per annum, pro rata
Hours:	Part time
Closing date:	07 March 2026
Location:	Manchester, M20 4BX
Company:	The Christie NHS Foundation Trust
Job type:	Permanent
Job reference:	7788585/413-102872-CNS-AK

Summary

We are currently looking for enthusiastic, motivated individuals to join our team at the Christie at Macclesfield on a part-time (21 hours per week) basis on a Monday, Tuesday and Friday.

The main purpose of the role is to work on the reception desk in a front facing role, taking responsibility for all reception duties for patients attending oncology clinics, radiotherapy, chemotherapy and haematology treatment clinics and phlebotomy appointments.

This will include working on his/her own initiative when required, experienced in using a range of computer packages and a willingness to undertake a range of administration and reception duties, in a patient facing role, including dealing with telephone queries and requests on a regular basis.

Facilitating the efficient running of the unit, ensuring all patients are checked in and out and that future appointments are booked.

The post holder will also support the medical and nursing teams with clerical tasks and bookings including hospital transport.

· General reception duties booking patients into clinics and outcoming appointments.

· Adhere to all written instructions on the proforma with regard to scheduling and booking of appointments.

· To contact patients by telephone with regard to their appointments and to update case notes.

· To book patients’ transport as per protocol and request interpreters as appropriate.

· Clinic list preparation for outpatient clinics

· Collate and disseminate all incoming and outgoing correspondence appropriately.

· To deal effectively with all telephone calls in conjunction with the cancellation and rebooking of patient’s treatments and appointments, and effectively deal with queries from patients, GPs, and other outside agencies.

· Responsible for sending radiotherapy treatment and RTP planning letters to patients and adding to Outpatient waiting lists for radiotherapy

· Undertake general clerical tasks as delegated by the Admin Manager, Clinical PAs and Clinical Administrators, to contribute to the smooth running of the team.

The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.

We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.

We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

KEY ROLE DIMENSIONS

Communication & Relationship Skills

· Exchange information with patients and staff on the arrival of patients, both verbally and electronically

· Communicate information about appointments schedules to patients

· Exchange relevant information with GPs and other health professionals

· Deal compassionately with distressing situations including communicating with patients who may be anxious, angry or upset

· Liaise with other members of staff regarding patient visits and queries

· Deal effectively with telephone calls and booking enquiries

· Maintain patient confidentiality at all times

Analytical & Judgmental Skills

· Resolve issues arising in own role, such as cancellation of patient appointments

· Use own initiative to liaise with clinical staff where necessary regarding patient queries

· Use patient information systems to assist patients and staff with solving issues

· Apply knowledge to correctly code treatment appointments and first definitive treatments

· Update patients’ demographic details and alert management of any discrepancies

Planning & Organisational Skills

· Schedule patients’ appointments and discharge

· Clinic preparation to ensure that all clinic forms are present

· Prepare appointment and discharge letters for patients

· Make alterations to clinic bookings to accommodate arrival of unexpected patients

· Monitor stationary and other supplies

· Undertake patient transport bookings

Physical Skills

· Work in patient information system, requiring standard keyboard skills

· Use office equipment including PCs, scanners and telephones

Responsibility Patient/Client Care

· Provide comprehensive advice to patients/relatives regarding appointments

· Signpost patients to other areas of the hospital

Responsibility Policy & Service Development

· Follow all relevant policy and legislation

· Work collaboratively with colleagues to ensure policies are adhered to

Responsibility Financial & Physical Resources

· Ensure that office and patient supplies are adequate and obtained for the smooth running of the unit

Responsibility Human Resources

· To provide induction support to new post holders

· Demonstrate workplace routines to less experienced members of staff

Responsibility Information Resources

· Update patient demographic details in patient information system

· Enter patient appointments and outcomes in patient information system

· Track patient notes in patient information system

· Print forms to attach to patient notes

· Print out daily clinic lists

Freedom to Act

· Post holder is expected to follow all relevant protocols, SOPs and standard practice.

· Administrative manager is available as point of reference for any queries and will meet regularly with staff

· Plan and organise own time and workload activity with prioritisation

· Use own initiative to solve problems and answer staff and patient enquiries

Physical Effort

· Periods of time spent sitting at keyboard to input information

· Moving heavy sets of case notes around reception areas frequently during day

Mental Effort

· Concentration is required when making appointments and entering data on patient information system

· Constant interruptions from phone calls, patients presenting at reception and demands from other members of staff

· Unpredictable pattern of working due to arrival of unplanned patients, missing appointments, cancelled clinics, staff absence and patient illness

Emotional Effort

· Direct interaction with patients often suffering from terminal illnesses

· Receiving phone calls from family members informing of the death or deterioration of patients

· Frequent exposure to distressed patients who may be upset or angry

Working Conditions

· Continuous use of VDU for patient management

· Very busy reception area

· Frequent exposure to physically ill patients in waiting area


This advert closes on Thursday 12 Feb 2026

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