Outpatients Receptionist/Administrator

Posting date:	05 February 2026
Salary:	£24,465.00 per year
Additional salary information:	£24465.00 a year
Hours:	Full time
Closing date:	12 February 2026
Location:	Manchester, M20 4BX
Company:	NHS Jobs
Job type:	Permanent
Job reference:	C9413-26-0088

Summary

KEY ROLE DIMENSIONS Communication & Relationship Skills Exchange information with patients and staff on the arrival of patients, both verbally and electronically Communicate information about appointments schedules to patients Exchange relevant information with GPs and other health professionals Deal compassionately with distressing situations including communicating with patients who may be anxious, angry or upset Liaise with other members of staff regarding patient visits and queries Deal effectively with telephone calls and booking enquiries Maintain patient confidentiality at all times Analytical & Judgmental Skills Resolve issues arising in own role, such as cancellation of patient appointments Use own initiative to liaise with clinical staff where necessary regarding patient queries Use patient information systems to assist patients and staff with solving issues Apply knowledge to correctly code treatment appointments and first definitive treatments Update patients demographic details and alert management of any discrepancies Planning & Organisational Skills Schedule patients appointments and discharge Clinic preparation to ensure that all clinic forms are present Prepare appointment and discharge letters for patients Make alterations to clinic bookings to accommodate arrival of unexpected patients Monitor stationary and other supplies Undertake patient transport bookings Physical Skills Work in patient information system, requiring standard keyboard skills Use office equipment including PCs, scanners and telephones Responsibility Patient/Client Care Provide comprehensive advice to patients/relatives regarding appointments Signpost patients to other areas of the hospital Responsibility Policy & Service Development Follow all relevant policy and legislation Work collaboratively with colleagues to ensure policies are adhered to Responsibility Financial & Physical Resources Ensure that office and patient supplies are adequate and obtained for the smooth running of the unit Responsibility Human Resources To provide induction support to new post holders Demonstrate workplace routines to less experienced members of staff Responsibility Information Resources Update patient demographic details in patient information system Enter patient appointments and outcomes in patient information system Track patient notes in patient information system Print forms to attach to patient notes Print out daily clinic lists Freedom to Act Post holder is expected to follow all relevant protocols, SOPs and standard practice. Administrative manager is available as point of reference for any queries and will meet regularly with staff Plan and organise own time and workload activity with prioritisation Use own initiative to solve problems and answer staff and patient enquiries Physical Effort Periods of time spent sitting at keyboard to input information Moving heavy sets of case notes around reception areas frequently during day Mental Effort Concentration is required when making appointments and entering data on patient information system Constant interruptions from phone calls, patients presenting at reception and demands from other members of staff Unpredictable pattern of working due to arrival of unplanned patients, missing appointments, cancelled clinics, staff absence and patient illness Emotional Effort Direct interaction with patients often suffering from terminal illnesses Receiving phone calls from family members informing of the death or deterioration of patients Frequent exposure to distressed patients who may be upset or angry Working Conditions Continuous use of VDU for patient management Very busy reception area Frequent exposure to physically ill patients in waiting area