Energy Adviser
| Posting date: | 05 February 2026 |
|---|---|
| Salary: | £26,366 to £28,852 per year, pro rata |
| Hours: | Part time |
| Closing date: | 19 February 2026 |
| Location: | Derbyshire, East Midlands |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Citizens Advice Derbyshire Districts |
| Job type: | Temporary |
| Job reference: | CADD - Energy |
Summary
Energy Adviser
Hours: 37 hours per week
Contract: 12-month Fixed-Term
Salary: £26,366 to £28,825 per annum, pro rata
Location: Buxton, Ilkeston or Matlock
About the role:
We are seeking a highly motivated individual to join our established Energy Advice team, which provides support to the public on a wide range of issues including benefits, debt, energy, housing advice and more. This role is based on an appointment-led advice model and involves delivering direct support to clients on all energy related matters. Including income maximisation, energy efficiency, heating solutions, behavioural change, and smart or digital energy advice.
Advice is provide via telephone, digital channels, and face-to-face appointments, across multiple ap-pointments to address complex and interconnected issues which includes supporting clients to resolving complaints with suppliers and/or energy debts. Advisers must be computer literate, confident working to performance targets, and able to manage their own caseload, appointments, and calendar effectively.
We welcome and encourage applications from people of all backgrounds. We are proud to be a Disability Confident Employer and hold the Derbyshire LGBT+ Rainbow Accreditation.
Who we are looking for: The ideal candidates will have:
• Excellent communication skills – both written and verbal (essential)
• A non-judgemental, empathetic approach to people (essential)
• Strong IT and digital skills, with the ability to learn new systems quickly (essential)
• Self-sufficient organisational skills to manage workload and calendars (essential)
• A commitment to working to performance targets and KPIs (essential)
• A solid understanding of the current welfare benefits system (preferred)
What we offer:
We’re proud to offer a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth:
• Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas
• Buy/sell leave scheme: Flexibility to buy or sell up to one week of leave each year (pro rata)
• Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks
• Contractual sick pay: depended on length of service
• Long service rewards: Extra leave and gift cards after five years of service and beyond
• Workplace pension: Auto-enrolment into our pension scheme
• Hybrid working: the option to work from home, if it works for you and for us
Successful candidates will be required to undertake a Disclosure and Barring Service (DBS) check and provide proof of Right to Work. Please note that Citizens Advice Derbyshire Districts does not hold a sponsor licence.
Hours: 37 hours per week
Contract: 12-month Fixed-Term
Salary: £26,366 to £28,825 per annum, pro rata
Location: Buxton, Ilkeston or Matlock
About the role:
We are seeking a highly motivated individual to join our established Energy Advice team, which provides support to the public on a wide range of issues including benefits, debt, energy, housing advice and more. This role is based on an appointment-led advice model and involves delivering direct support to clients on all energy related matters. Including income maximisation, energy efficiency, heating solutions, behavioural change, and smart or digital energy advice.
Advice is provide via telephone, digital channels, and face-to-face appointments, across multiple ap-pointments to address complex and interconnected issues which includes supporting clients to resolving complaints with suppliers and/or energy debts. Advisers must be computer literate, confident working to performance targets, and able to manage their own caseload, appointments, and calendar effectively.
We welcome and encourage applications from people of all backgrounds. We are proud to be a Disability Confident Employer and hold the Derbyshire LGBT+ Rainbow Accreditation.
Who we are looking for: The ideal candidates will have:
• Excellent communication skills – both written and verbal (essential)
• A non-judgemental, empathetic approach to people (essential)
• Strong IT and digital skills, with the ability to learn new systems quickly (essential)
• Self-sufficient organisational skills to manage workload and calendars (essential)
• A commitment to working to performance targets and KPIs (essential)
• A solid understanding of the current welfare benefits system (preferred)
What we offer:
We’re proud to offer a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth:
• Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas
• Buy/sell leave scheme: Flexibility to buy or sell up to one week of leave each year (pro rata)
• Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks
• Contractual sick pay: depended on length of service
• Long service rewards: Extra leave and gift cards after five years of service and beyond
• Workplace pension: Auto-enrolment into our pension scheme
• Hybrid working: the option to work from home, if it works for you and for us
Successful candidates will be required to undertake a Disclosure and Barring Service (DBS) check and provide proof of Right to Work. Please note that Citizens Advice Derbyshire Districts does not hold a sponsor licence.