Support Case Officer
| Posting date: | 04 February 2026 |
|---|---|
| Salary: | £28,636 to £30,394 per year |
| Additional salary information: | (for exceptional performers, there is scope for further progression up to £34,953 per annum) |
| Hours: | Full time |
| Closing date: | 22 February 2026 |
| Location: | Derby, Derbyshire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | University of Derby |
| Job type: | Contract |
| Job reference: | 0009-26 |
Summary
The Registry support all aspects of the student journey, right from initial enquiry and application, all the way through to final award and student completion. We strive to provide an outstanding service to all our users and to be thought leaders in our fields of expertise, developing research informed practise. Registry teams work collaboratively with stakeholders to deliver a high-performance culture that promotes wellbeing, diversity and opportunity for all, supporting excellent student experience.
About the Role
This exciting opportunity has arisen in the Student Policy and Regulations team, which operates with in the Registry Department of the University.
As a Support Case Officer, you will play a vital role in supporting the investigation and resolution of a diverse range of student cases, including appeals, complaints, academic misconduct, conduct and disciplinary issues, and sexual misconduct allegations.
A key aspect of this role will be being responsible for managing a caseload of student cases, ensuring that they progress efficiently through the relevant procedures while adhering to the expectations of regulatory bodies such as the Office for Students and the Office of the Independent Adjudicator. Your role will involve close collaboration with Colleges, Registry, and other key stakeholders across the University to deliver fair and timely outcomes.
You will ensure that sensitive matters are handled with the utmost care, professionalism, and adherence to University policies and external regulations. This includes working closely with relevant stakeholders to conduct thorough and impartial investigations, providing procedural advice, and ensuring that all parties involved are supported throughout the process.
The position is varied, fast-paced, and offers meaningful opportunities to make a positive impact on students’ university experiences. Strong communication skills are essential, as you will engage with a wide range of stakeholders, including students, academic staff, and senior leaders within the University. This role also provides excellent networking opportunities, both within the University and through external practitioner groups.
As part of a meticulous and solutions-oriented team, you will handle sensitive information with care, maintaining accurate case files and records in line with data protection requirements. Your creativity and problem-solving skills will be key in navigating complex situations involving diverse stakeholder needs and regulatory frameworks.
Additionally, you will contribute to the wider work of the Registry, enhancing the overall student experience and supporting key University activities such as open days, clearing, enrolment and awards ceremonies.
This role offers the chance to make a tangible difference, supporting students in achieving academic success and ensuring their voices are heard through robust and fair casework processes.
This position is offered on a fixed-term basis to cover a period of maternity leave, with the contract due to end in January 2027. There may be the potential for the contract to be extended beyond this date, however this cannot be guaranteed.
About You
We are seeking a professional with demonstrable experience in managing complex and sensitive student casework within a Higher Education environment. You will be educated to HND level or possess equivalent work-based experience, demonstrating strong practical and theoretical understanding of case management, including academic appeals and conduct-related investigations.
You will have comprehensive knowledge of the policies and procedures that underpin effective student case handling, along with the ability to navigate sensitive situations with professionalism. Strong interpersonal skills are essential, with the tact, diplomacy, and confidence needed to work effectively with a wide range of internal and external stakeholders.
Benefits
Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)
Local Government Pension Scheme
Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme
Access to a variety of staff discounts at high street retailers
Discounted onsite gym
Cycle to Work scheme
A flexible working environment
A commitment to personal and professional development
Key Contact
For further information and informal enquiries regarding the role, please contact Melissa Hartle, Interim Student Policy and Regulations Manager via M.hartle@derby.ac.uk
For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk
Important Information
The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.
Please visit our website for more information.
The University of Derby is committed to safeguarding and promoting the welfare of all our staff, students and children. At the University of Derby, safeguarding is everybody's concern.
About the Role
This exciting opportunity has arisen in the Student Policy and Regulations team, which operates with in the Registry Department of the University.
As a Support Case Officer, you will play a vital role in supporting the investigation and resolution of a diverse range of student cases, including appeals, complaints, academic misconduct, conduct and disciplinary issues, and sexual misconduct allegations.
A key aspect of this role will be being responsible for managing a caseload of student cases, ensuring that they progress efficiently through the relevant procedures while adhering to the expectations of regulatory bodies such as the Office for Students and the Office of the Independent Adjudicator. Your role will involve close collaboration with Colleges, Registry, and other key stakeholders across the University to deliver fair and timely outcomes.
You will ensure that sensitive matters are handled with the utmost care, professionalism, and adherence to University policies and external regulations. This includes working closely with relevant stakeholders to conduct thorough and impartial investigations, providing procedural advice, and ensuring that all parties involved are supported throughout the process.
The position is varied, fast-paced, and offers meaningful opportunities to make a positive impact on students’ university experiences. Strong communication skills are essential, as you will engage with a wide range of stakeholders, including students, academic staff, and senior leaders within the University. This role also provides excellent networking opportunities, both within the University and through external practitioner groups.
As part of a meticulous and solutions-oriented team, you will handle sensitive information with care, maintaining accurate case files and records in line with data protection requirements. Your creativity and problem-solving skills will be key in navigating complex situations involving diverse stakeholder needs and regulatory frameworks.
Additionally, you will contribute to the wider work of the Registry, enhancing the overall student experience and supporting key University activities such as open days, clearing, enrolment and awards ceremonies.
This role offers the chance to make a tangible difference, supporting students in achieving academic success and ensuring their voices are heard through robust and fair casework processes.
This position is offered on a fixed-term basis to cover a period of maternity leave, with the contract due to end in January 2027. There may be the potential for the contract to be extended beyond this date, however this cannot be guaranteed.
About You
We are seeking a professional with demonstrable experience in managing complex and sensitive student casework within a Higher Education environment. You will be educated to HND level or possess equivalent work-based experience, demonstrating strong practical and theoretical understanding of case management, including academic appeals and conduct-related investigations.
You will have comprehensive knowledge of the policies and procedures that underpin effective student case handling, along with the ability to navigate sensitive situations with professionalism. Strong interpersonal skills are essential, with the tact, diplomacy, and confidence needed to work effectively with a wide range of internal and external stakeholders.
Benefits
Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)
Local Government Pension Scheme
Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme
Access to a variety of staff discounts at high street retailers
Discounted onsite gym
Cycle to Work scheme
A flexible working environment
A commitment to personal and professional development
Key Contact
For further information and informal enquiries regarding the role, please contact Melissa Hartle, Interim Student Policy and Regulations Manager via M.hartle@derby.ac.uk
For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk
Important Information
The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.
Please visit our website for more information.
The University of Derby is committed to safeguarding and promoting the welfare of all our staff, students and children. At the University of Derby, safeguarding is everybody's concern.