Operational Support Manager
| Posting date: | 03 February 2026 |
|---|---|
| Salary: | £30,000.00 to £35,000.00 per year |
| Additional salary information: | £30000.00 - £35000.00 a year |
| Hours: | Full time |
| Closing date: | 20 February 2026 |
| Location: | Stourbridge, DY8 3SS |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0663-26-0002 |
Summary
The post holder will: Compliance & Governance in IT/Facilities area Act as the named lead for estates-related compliance, including: -Health & Safety -Fire safety -Statutory estates inspections and certification -Estates elements of CQC compliance Maintain a central facilities/asset/risk register and forward plan, ensuring all statutory and planned activity is scheduled, completed and evidenced. Ensure policies, procedures and documentation are current, accurate and inspection-ready. Undertake regular internal compliance checks and spot audits. Provide assurance updates to the Practice Manager, including risks, gaps and mitigating actions. Health & Safety Leadership Lead on health & safety governance, including risk assessments, incident review and action tracking. Ensure appropriate H&S policies are implemented and embedded in practice. Review accidents, incidents and near misses, identifying themes and preventative actions. Act as a subject-matter expert, advising managers and staff on estates and H&S matters and finding safe, compliant and cost effective solutions Facilities & Estates Oversight Provide management oversight of all planned and reactive estates activity via the Facilities Administrator. Ensure planned preventative maintenance (PPM) programmes are in place and operating effectively. Oversee contractor performance, ensuring appropriate standards, compliance and value for money. Build and maintain relationships with, and manage estates-related risks associated with shared occupancy and tenants (e.g. pharmacy, dental practice) Administrative team management Line management for administrative team leader in clinical administration teams (CRO/CSO) Support the team leader in establishment and maintenance of performance monitoring framework to agreed parameters Resolution of issues/ working with team lead to find solutions or innovations to challenges Provide assurance to practice manager and escalate as appropriate, managing risk Line Management & Systems Line manage the Facilities Administrator and Administrative TL, providing direction, prioritisation and performance oversight. Ensure effective systems exist for logging, tracking and reporting estates activity. Support the Facilities Administrator and Administrative TL to work proactively rather than reactively. Strategic Contribution Support the Practice Manager in estates and compliance planning, including service development and future growth. Monitor changes in legislation and guidance relevant to primary care estates and compliance. Work closely with rest of management team to support projects and changing priorities when required At all times, act as a leader at the organisation and uphold professional standards Contribute to improving governance processes and reducing organisational risk. What This Role Is Not It does not carry out physical maintenance or repairs It is not a caretaking or handyman role Quality Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet organisational needs. Effectively manage own time, workload and resources. Contribution to the Implementation of Services Apply Practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Understand the impact of H&S legislation upon operations within the Practice. Carry out robust record keeping arrangements which are compliant with the practice retention policy. Liaise with and report to the Partners and the Management team. Provide an efficient administrative support service as required. Have a working knowledge, and contribute to Surgery handbooks, internal policies and procedures and apply them. Undertake any relevant training as required relating to organisational standards and changes to software or systems. Develop harmonious and effective relationships across all practice teams and with patients. Undertake effective professional development as necessary to keep up to date with current requirements and in line with Practice policy. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate and produce reports as required. Infection Prevention & Control In accordance with the Health and Social Care Act 2008, the post holder will actively participate in the prevention and control of infection within the capacity of their role. The Act requires the post holder to attend infection prevention and control training on induction and at regular updates and to take responsibility for the practical application of the training in the course of their work. Infection prevention and control must be included in any personal development plan or appraisal. THE ABOVE LIST OF RESPONSIBILITES IS NOT EXHAUSTIVE AND MAY BE SUBJECT TO CHANGE AFTER DISCUSSION WITH MANAGER WHERE APPROPRIATE.