Management Support Officer
| Posting date: | 03 February 2026 |
|---|---|
| Salary: | £25,000.00 to £30,000.00 per year |
| Additional salary information: | £25000.00 - £30000.00 a year |
| Hours: | Full time |
| Closing date: | 16 February 2026 |
| Location: | Stourbridge, DY9 9DS |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2607-26-0001 |
Summary
main job responsibilities act as a key point of contact for patients and carers providing non clinical advice and support managing feedback and complaints in a timely sensitive and professional manner including investigation resolution where possible and appropriate escalation to senior management work collaboratively with clinical and managerial teams to resolve concerns and maintain accurate up to date complaints and feedback records in line with organisational policy governance requirements and data protection legislation coordinate significant event analysis ensuring timely follow up of action items and reporting significant events involving other healthcare providers via datix provide administrative support to the management team including scheduling meetings booking rooms preparing agendas confidential minute taking and ensuring follow up of action items support recruitment and hr processes including maintaining up to date personnel files onboarding documentation training records scheduling appraisals completing monthly workforce audits and maintaining records on teamnet support the planning and coordination of mandatory and role specific training including reminders and tracking completion assist with compliance against cqc gdpr dspt and other regulatory frameworks prepare staff communications and updates support health and safety processes including incident reporting building maintenance repairs and services ensuring compliance with health and safety regulations under management guidance undertake other duties as required in line with service needs workload and staffing levels