Patient Flow Administrator | Central and North West London NHS Foundation Trust

Posting date:	03 February 2026
Salary:	Not specified
Additional salary information:	£33,094 - £36,195 Per annum incl. HCAS
Hours:	Full time
Closing date:	05 March 2026
Location:	London, SW1V 2RH
Company:	CNWL NHS Foundation Trust
Job type:	Permanent
Job reference:	7781024/333-J-UC-0042-A

Summary

We have an exciting opportunity forsuitably qualifiedadministratorstojoin ourcentralised bed management service, theCentral Flow Hub, which isa 24/7 servicebasedat the Gordon Hospital. The service enables cross-system support and management of themental healthbed base of CNWL through coordinating,recordingand managing all bed requests acrosssites; andworks closely with local boroughpatient flow / discharge co-ordinatorsandthe Single Point of Access (SPA).


The Patient Flow Administrator will support the Central Flow Hub, working closely with cross-system partners and supportingCFH clinicians by planning, organizing,coordinatingand providing administrative duties as needed.


We are looking for motivatedindividuals who candemonstratea clear understanding of confidentiality issues andare ableto respond to queries within and outside of the organisation in a professional and empathetic manner usingtheirown judgement anddecision-makingskills.Theymust be able toclearly and accurately convey informationbothverballyand in writing.


You willrequiregood IT skills and comprehensive working knowledge of the use of Microsoft Office software – Word, Excel,PowerPointand Access; and have experience of working in a healthcare setting.


Candidates will be expected to work a 24 hour a day, 7 day a week shift pattern.

We reserve the right to close this advert early if we receive a high volume of applications. Please apply as soon as possible.


Thepostholder will play a vital role in supporting effective patient flow and bed management across the Trust by providing high-quality administrative support to Patient Flow Clinicians and contributing to the smooth operation of patient pathways


They will carry out administrative tasks asrequired, including processing referrals and emails into the service; andmaintainingeffective administration systems and processes for the team.


They will work within service level standards to deliver an efficient service; dealing with telephone enquiries from other healthcare professionals and statutory and non-statutory organisations.


They will provide non-clinical information to other professionals within the boundaries the role; takingaccuratemessages, respondingappropriatelyand passing information asrequiredand escalating issues to clinical staff asappropriate.


Central and North West London NHS Trust expects all Band 5 administrators to act in a way which shows they understand our core values and are willing to put them into practice with patients, their friends, family and carers and also other staff members.
• We expect you to show COMPASSION, contribute to a caring and kind environment and recognise that what you do and say helps can make the lives of others better.
• We expect you to RESPECT everyone and acknowledge and welcome people’s differences rather than ignore them or see them as problematic.
• We expect you to EMPOWER others and continually try to provide information, resources and support to help others make their own decisions and meet their own needs.
• We expect you to work in PARTNERSHIP and behave in a way that shows that you recognise that commissioners and users of our services are the people who generate and pay for our work.

We expect you to role model these values and contribute to ensuring that they are embedded in the practice of the team.

Please note:This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and continuously held a Skilled Worker visa since prior to 04/04/2024."

As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.

Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

For further info please visit:Skilled Worker visa: Overview - GOV.UK



This post is suitable for an applicant who is working at a similar grade in the NHS or for those currently working in a non-NHS setting with aspirations toenter intohealthcare.

• The post holder will receive regular supervisionfrom a Senior Administratorandday to day operationalsupport fromCliniciansin the CFH.


**PLEASE SEE ATTACHED JOB DESCRIPTION FOR FURTHER INFORMATION ON THE MAIN RESPONSIBILITIES**


This advert closes on Sunday 15 Feb 2026

Proud member of the Disability Confident employer scheme

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.