Income Recovery Officer
| Posting date: | 02 February 2026 |
|---|---|
| Salary: | £27,881 per year |
| Hours: | Full time |
| Closing date: | 15 February 2026 |
| Location: | Dover, Kent |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Dover District Council |
| Job type: | Permanent |
| Job reference: | DDC0806 |
Summary
Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes. A career with Dover District Council offers you the opportunity to excel.
As an employer, Dover District Council is proud to provide a supportive, friendly, diverse and flexible working environment in which our employees can thrive. We have a team of enthusiastic employees, delivery services they are passionate about.
The Role & Responsibilities:
The Income Recovery Officer will work as part of a dedicated team of Income Officers and Money and Benefit Advisors to maximise the income from rents, service charges and other monies due, by taking prompt and appropriate action to minimise arrears and non-payment.
The Income Recovery Officer will be responsible for a patch of properties, following the necessary processes and legal procedures on low arrears through to notices, court and eviction, with the authority of the Senior Housing Officer and the Income and Tenancy Sustainment Manager.
Who We Are Looking For:
An ability to communicate clearly and effectively with customers, both in written and verbal form, adapting style and approach to meet the needs of a diverse community.
Strong negotiation skills with the ability to persuade and influence others.
Relevant experience of housing, debt and tenancy law or experience of working in a similar related field desirable.
Excellent IT skills including Word, Outlook and Excel.
Ability to work under pressure and to tight deadlines.
Ability to prioritise tasks and manage workload by effective time management.
The ability to build effective relationships with Officers and the wider Housing team.
Ability to identify when customers need additional support.
GCSE English and Maths Grade C or above (Grades 4 – 9) or equivalent.
What Can We Offer?
We can provide a friendly and supportive environment for you to excel in. We also offer several employee benefits, such as:
Benenden Healthcare Membership and Employee Assistance Program
Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension
Generous annual leave provision
Discount scheme including reduced membership rates at the local leisure centre
On-site parking(site dependent)
Cycle2Work scheme
Generous Salary Sacrifice Car Scheme
Due to the nature of this role, the successful applicant will be required to undertake an Enhanced DBS check as well as a Baseline Personal Security Standard (BPSS) as part of their pre-employment clearances.
This role requires a driving license or the ability to get to locations in a timely manner equivalent to motor travel in your own vehicle.
The quality of your application will be considered as part of the recruitment process.
What Next?
If you would like a further discussion about the post, then please contact Graeme.Cook@Dover.Gov.Uk 01304 872228
As an employer, Dover District Council is proud to provide a supportive, friendly, diverse and flexible working environment in which our employees can thrive. We have a team of enthusiastic employees, delivery services they are passionate about.
The Role & Responsibilities:
The Income Recovery Officer will work as part of a dedicated team of Income Officers and Money and Benefit Advisors to maximise the income from rents, service charges and other monies due, by taking prompt and appropriate action to minimise arrears and non-payment.
The Income Recovery Officer will be responsible for a patch of properties, following the necessary processes and legal procedures on low arrears through to notices, court and eviction, with the authority of the Senior Housing Officer and the Income and Tenancy Sustainment Manager.
Who We Are Looking For:
An ability to communicate clearly and effectively with customers, both in written and verbal form, adapting style and approach to meet the needs of a diverse community.
Strong negotiation skills with the ability to persuade and influence others.
Relevant experience of housing, debt and tenancy law or experience of working in a similar related field desirable.
Excellent IT skills including Word, Outlook and Excel.
Ability to work under pressure and to tight deadlines.
Ability to prioritise tasks and manage workload by effective time management.
The ability to build effective relationships with Officers and the wider Housing team.
Ability to identify when customers need additional support.
GCSE English and Maths Grade C or above (Grades 4 – 9) or equivalent.
What Can We Offer?
We can provide a friendly and supportive environment for you to excel in. We also offer several employee benefits, such as:
Benenden Healthcare Membership and Employee Assistance Program
Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension
Generous annual leave provision
Discount scheme including reduced membership rates at the local leisure centre
On-site parking(site dependent)
Cycle2Work scheme
Generous Salary Sacrifice Car Scheme
Due to the nature of this role, the successful applicant will be required to undertake an Enhanced DBS check as well as a Baseline Personal Security Standard (BPSS) as part of their pre-employment clearances.
This role requires a driving license or the ability to get to locations in a timely manner equivalent to motor travel in your own vehicle.
The quality of your application will be considered as part of the recruitment process.
What Next?
If you would like a further discussion about the post, then please contact Graeme.Cook@Dover.Gov.Uk 01304 872228
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.