Housing Customer Services Officer
| Posting date: | 02 February 2026 |
|---|---|
| Salary: | £24,090 per year |
| Hours: | Full time |
| Closing date: | 15 February 2026 |
| Location: | Dover, Kent |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Dover District Council |
| Job type: | Permanent |
| Job reference: | DDC0805 |
Summary
This role is based in the council’s main offices, where you and your team provide the first point of contact for visitors, offering support both in person and by phone.
Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes. A career with Dover District Council offers you the opportunity to excel.
As an employer, Dover District Council is proud to provide a supportive, friendly, diverse and flexible working environment in which our employees can thrive. We have a team of enthusiastic employees, delivery services they are passionate about.
The Role & Responsibilities:
Dover District Council are committed to delivering an excellent customer focused, housing management service. To help us achieve this, we are looking to recruit a dynamic, skilled and high performing individual who shares our commitment to delivering excellence across the housing sector. Housing matters. You can help make the difference.
The Housing Customer Services Officer will be the first point of customer contact for the DDC Housing Management Team.
Advise on a range of housing and property services queries using a variety of communication methods and taking ownership and responsibility for resolving at the first point of contact.
Fielding calls from residents and providing central administrative support to the housing management team by ensuring prompt and appropriate action is taken on a variety of housing management queries.
Undertake key administration services and transactional work associated with customer and business needs to support multiple service areas within DDC Housing Management Team.
Who We Are Looking For:
An ability to communicate clearly and effectively with customers, both in written and verbal form, adapting style and approach to meet the needs of a diverse community.
Excellent customer service skills with the ability to persuade and influence others
Transactional administration experience
Negotiation skills with the ability to persuade and influence others.
Proficient in the use of IT systems including Word, Outlook and Excel.
Ability to work under pressure and to tight deadlines.
Ability to prioritise tasks and manage workload by effective time management.
Ability to identify when customers need additional support.
GCSE English and Maths Grade C or above (Grades 4 – 9) or equivalent.
What Can We Offer?
We can provide a friendly and supportive environment for you to excel in. We also offer several employee benefits, subject to eligibility criteris such as:
Benenden Healthcare Membership and Employee Assistance Program
Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension
Generous annual leave provision
Discount scheme including reduced membership rates at the local leisure centre
On-site parking (site dependent)
Cycle2Work scheme
Generous Salary Sacrifice Car Scheme
Due to the nature of this role the successful applicant will be required to undertake a Basic DBS check as part of their pre-employment clearances.
The quality of your application will be considered as part of the recruitment process.
For an alternative format, or to apply using a different method, please contact us.
What Next?
If you would like a further discussion about the post, then please contact Yvonne Adewumi, Housing Operations Manager, yvonne.adewumi@dover.gov.uk
Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes. A career with Dover District Council offers you the opportunity to excel.
As an employer, Dover District Council is proud to provide a supportive, friendly, diverse and flexible working environment in which our employees can thrive. We have a team of enthusiastic employees, delivery services they are passionate about.
The Role & Responsibilities:
Dover District Council are committed to delivering an excellent customer focused, housing management service. To help us achieve this, we are looking to recruit a dynamic, skilled and high performing individual who shares our commitment to delivering excellence across the housing sector. Housing matters. You can help make the difference.
The Housing Customer Services Officer will be the first point of customer contact for the DDC Housing Management Team.
Advise on a range of housing and property services queries using a variety of communication methods and taking ownership and responsibility for resolving at the first point of contact.
Fielding calls from residents and providing central administrative support to the housing management team by ensuring prompt and appropriate action is taken on a variety of housing management queries.
Undertake key administration services and transactional work associated with customer and business needs to support multiple service areas within DDC Housing Management Team.
Who We Are Looking For:
An ability to communicate clearly and effectively with customers, both in written and verbal form, adapting style and approach to meet the needs of a diverse community.
Excellent customer service skills with the ability to persuade and influence others
Transactional administration experience
Negotiation skills with the ability to persuade and influence others.
Proficient in the use of IT systems including Word, Outlook and Excel.
Ability to work under pressure and to tight deadlines.
Ability to prioritise tasks and manage workload by effective time management.
Ability to identify when customers need additional support.
GCSE English and Maths Grade C or above (Grades 4 – 9) or equivalent.
What Can We Offer?
We can provide a friendly and supportive environment for you to excel in. We also offer several employee benefits, subject to eligibility criteris such as:
Benenden Healthcare Membership and Employee Assistance Program
Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension
Generous annual leave provision
Discount scheme including reduced membership rates at the local leisure centre
On-site parking (site dependent)
Cycle2Work scheme
Generous Salary Sacrifice Car Scheme
Due to the nature of this role the successful applicant will be required to undertake a Basic DBS check as part of their pre-employment clearances.
The quality of your application will be considered as part of the recruitment process.
For an alternative format, or to apply using a different method, please contact us.
What Next?
If you would like a further discussion about the post, then please contact Yvonne Adewumi, Housing Operations Manager, yvonne.adewumi@dover.gov.uk
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.