Service Manager
| Posting date: | 02 February 2026 |
|---|---|
| Salary: | £36,000 per year |
| Hours: | Full time |
| Closing date: | 04 March 2026 |
| Location: | Cambridge, CB4 1AX |
| Remote working: | On-site only |
| Company: | Spider Web Recruitment |
| Job type: | Permanent |
| Job reference: | SWR4737 |
Summary
Service Manager - Due to the growth of our services, Papworth Trust is looking for two compassionate, values-driven Service Managers to lead their Day Opportunities Services in Cambridge and Huntingdon, Cambridgeshire, on a full-time, permanent basis. This operational and leadership role is responsible for delivering high-quality, sustainable services for customers with health conditions, learning difficulties, and physical disabilities.
This is a rewarding opportunity to lead, develop, and inspire a team while shaping inclusive, person-centred services that promote independence, learning, and wellbeing.
Fantastic company benefits include:
- Competitive Salary:£36,000 per annum
- Holiday: 33 days annual leave including bank holidays
- Pension: enhanced employer contribution
Wellbeing, development & rewards: Health cashback plan (dental and optical), enhanced sick pay, wellbeing and employee assistance support, access to training and professional qualifications, annual leave purchase, Values in Practice recognition awards, tax-saving schemes, and opportunities to have your voice heard through colleague groups.
About the role:
As a Service Manager, you will lead a team of Activity Coordinators, Day Support Workers, Case Workers, and volunteers, providing coaching, leadership, and support. You will oversee centre-based and community activities, ensuring they align with customer goals, aspirations, and outcomes. You will also manage budgets, quality assurance, service development, and business growth, while collaborating with partner organisations, fundraising, and communications teams to expand opportunities and customer engagement. Flexibility outside core hours is required to support customer activities. Working hours are 37.5 per week, 9am - 5pm Monday to Friday, with additional flexibility to deliver services and attend events as needed.
Key Responsibilities:
- Lead, coach, and develop a multi-disciplinary team, conducting 1:1s, team meetings, and recruitment
- Oversee the design and delivery of community and centre-based activities that promote customer learning, wellbeing, and independence
- Manage budgets, service performance, KPIs, and quality assurance frameworks
- Build and maintain strong partnerships with stakeholders, funders, and community organisations
- Ensure safeguarding, health & safety, and compliance with Trust policies at all times
About you:
As a Service Manager, you will share Papworth Trust's values and be committed to equality, inclusion, and social change, with a strong understanding of the social model of disability. You will be a confident, organised, and proactive leader with experience managing people-focused services, including staff development, teamwork, and performance management. You will have knowledge of business management, HR processes, budgeting, and delivering services for people with complex care and support needs.
Why Papworth Trust:
Papworth Trust is a leading disability charity, creating a world where disabled people are seen for who they are and can live with equality, choice, and independence. Our Day Opportunities services play a vital role in helping individuals achieve personal goals and community engagement.
This post is subject to an Enhanced DBS with Adults and Children Barred List check and candidates must be authorised to work in the UK.
Interviews are being held on 5th and 6th March 2026.
Papworth Trust is a Disability Confident employer. We welcome applications from disabled candidates and guarantee interviews to those who meet the minimum criteria. If you require reasonable adjustments or alternative formats, please let us know as early as possible.
If you have the relevant skills and experience for this Service Manager role, please apply by submitting an up-to-date CV. We look forward to hearing from you.
Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy.
No Recruitment agencies please.
Additional Keywords: Service Manager, Day Opportunities, Care; Day Support Services; Disability Support, Learning Disabilities, Leadership, Team Management, Activity Planning, Customer Outcomes, Budget Management, Safeguarding, Health & Safety, Community Engagement, Staff Development, Service Growth
This vacancy is being advertised and handled through Spider, the region's Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.