Security Post room officer
| Posting date: | 02 February 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 04 March 2026 |
| Location: | E14 4QJ |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 89891 |
Summary
Security Post room officer
Job Title: Security Post Room OfficerLocation: London Canary Wharf Salary: £15.89 PH
-Previous Corporate Security experience - Minimum 2 years
-Previous loading bay experience required; X-ray machine trained
Shift Pattern: Monday to Friday 8am to 5pm (may require working Out of Hours weekdays and weekends.
Job objectives and responsibilities
-Support the back of House Manager and Post Room Supervisor
-Manage, process, sort, distribute and collect incoming and outgoing mail
-X-ray screening
-Post Room systems and equipment
-Ensure excellent customer service delivery
-Maintain operational standards
-Post room systems and equipment
-Company & client reports and documentation
-Operational compliance
-Health and Safety
-Post Room KPI's and Service level agreements (SLA's)
-Incident and emergency response
-Housekeeping
-Innovations
Main Duties include, but are not limited to
Operations
-Support the Back of House/Logistics manager
-Process, distribute, collect all post deliveries and collections
-Manage continuity and consistency of service delivery
-Deliver high standard of customer service
-Manage & maintain all post room systems, equipment and supplies
-Manage staff training and development. Arrange suitable and required training
-Perform in accordance with Mitie HR policies and procedures
-Propose innovations and initiatives to improve service delivery, performance and reduce costs
-Ensure KPI's and SLA's for the post room are always met or exceeded
-Ensure all health and safety policies and procedures are adhered
-Report, record and manage all health and safety matters (near misses, RIDDOR, accidents, incidents)
-Uphold great working relationships with Shard Quarter, service providers, contractors, occupiers and stakeholders
-Display high standard of personal appearance and uniform including PPE
-X-ray screening of all post and deliveries
-Clearly and accurately record data, produce reports and spreadsheets
-Effectively communicate with Mitie staff & management, service providers, client and stake holders
-Manage all systems and equipment, maintain full functionality and availability. Effectively report, address and resolve any faults, issues, repairs
-Maintain a clean, clear and tidy area at all times
-Effectively respond to and manage incidents & emergencies
-Periodically review, assess and evolve existing procedures, documentation and processes
-Respond proactively to any reasonable management request
-Understand and adhere to Mitie and client policies and procedures
-Full knowledge and application of compliance documentation - Assignment Instructions, Standard operating procedures, risk assessments, manuals, policies & procedures.
-Fully conversant of compliance documentation
-Manual handling
-Ensure PPE is utilised
-Assist loading bay team when required
-Conduct Patrols of back of house area
Person Specification
-SIA Licenced
-First Aid Trained
-X-Ray Trained
-Ability to problem solve under pressure and multitask
-Excellent written and verbal communication skills
-Microsoft Office, Outlook, Word, Excel competent
-Excellent interpersonal skills, able to work on own initiative and as part of a team
-Highly responsive and proactive, able to own tasks from start to finish
-Take responsibility for own actions
-A willingness to learn and develop
-High standards of professionalism
Health and Safety responsibilities
-Follow Group and company policies and procedures at all times;
-Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
-Use all work equipment and personal PPE properly and in accordance with training received;
-Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
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