Office Manager
| Dyddiad hysbysebu: | 02 Chwefror 2026 |
|---|---|
| Cyflog: | £30,553.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £30553.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 22 Chwefror 2026 |
| Lleoliad: | Wirral, CH60 7SG |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A4214-26-0002 |
Crynodeb
1. Day-to-Day Office and Administrative Management Oversee the daily running of reception and administrative services Ensure sufficient staffing levels to maintain safe and effective service delivery Act as first point of contact for administrative issues and escalations Ensure workflows are efficient, patient-focused and consistently applied 2. Staff Supervision and Support Provide day-to-day supervision and support to administrative and reception staff Support induction and onboarding at an operational level Promote staff wellbeing and a positive team culture 3. Low-Level HR and People Management (First-Line Responsibility) The Office Manager will manage routine people matters in line with practice policy, escalating where appropriate by: Monitoring staff attendance and managing short-term sickness absence Conducting return-to-work interviews and maintaining accurate records Addressing minor conduct or performance concerns at an informal or first-stage level Supporting first-stage performance management and capability processes Identifying early signs of performance, conduct or wellbeing concerns and dealing with these as appropriate, escalating where necessary Supporting staff to meet required standards through guidance, coaching and signposting Ensuring all actions are documented and undertaken in line with HR policies Formal disciplinary, grievance, long-term absence or complex capability matters remain the responsibility of the Assistant Practice Manager (HR & Operations). 4. Resource Optimisation Technology and Information Ensure hardware, software and digital systems are used effectively to support patient care, confidentiality and operations Manage staff access to technology systems, ensuring appropriate use and identify training needs Support compliance with Data Protection, Freedom of Information and professional guidance Assist and have knowledge of Information Governance Toolkit Manage and maintain I.T. systems such as online triage system and internal information systems to ensure accurate data for staff Monitor technology use and escalate risks or improvement opportunities Maintain the practice website and social media presence in line with policy Be the main point of contact for escalation of I.T. issues and aiding solutions 5. Operational Compliance and Quality Ensure practice policies and procedures are followed consistently Support implementation of new systems and operational changes Monitor operational performance and escalate risks appropriately Support audits, CQC evidence and information governance requirements Support with QOF targets and related searches 6. Patient Experience and Communication Support resolution of patient queries and concerns at an operational level Promote courteous, respectful and inclusive service delivery Support patient access systems and communication channels 7. Governance and Well-led Contribution Maintain accurate operational, HR and information governance records Escalate incidents, risks or concerns promptly Contribute to continuous improvement and team meetings 8. Equality, Diversity and Confidentiality The Office Manager will: Treat staff, patients and visitors with dignity and respect Apply fair, consistent and non-discriminatory practices Comply with confidentiality and data protection requirements