Night Assistant Manager (TSH147)
| Posting date: | 31 January 2026 |
|---|---|
| Salary: | £14 per hour |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 02 March 2026 |
| Location: | The Pierhead, 15 Victoria St, Stromness KW16 3AA |
| Remote working: | On-site only |
| Company: | Paymán Club |
| Job type: | Contract |
| Job reference: |
Summary
Full-time
Start from first week of March
Accommodation can be provided with an adjusted rent
Key Responsibilities
Guest Experience & Customer Service
Ensure all guest rooms are immaculate, orderly, and fully furnished to provide maximum comfort
Ensure smooth check-in and check-out processes
Attend to guests upon arrival and respond promptly, professionally, and confidently to requests, complaints, or emergencies
Present menus, assist guests with food and beverage selection, take and serve orders, issue bills, and accept payments
Deal with complaints or problems with a positive, solution-focused attitude
Housekeeping & Cleaning Duties
Perform full housekeeping services after guest check-out, including:
Replacing linens and towels
Emptying and sanitising bins
Restocking toiletries in an orderly manner
Vacuuming, sweeping, and mopping floors
Dusting furniture, removing cobwebs, and cleaning blinds and curtains (arranging washing and ironing where required)
Cleaning glass, windows, partition doors, electrical outlets, walls, sideboards, toilets, and high-touch surfaces
Spot cleaning as needed and rearranging rooms to standard
Clean and maintain communal and public areas including lobbies, hallways, restrooms, reception, coffee shop, meeting rooms, and event spaces
Prepare and maintain restaurant tables with strict attention to sanitation and presentation
Maintain serving areas and ensure overall cleanliness and tidiness
Laundry & Linen Management
Inspect all linens and treat stains as required
Operate washing machines and dryers, using correct cleaning agents
Dry, iron, and fold laundry according to manufacturer recommendations
Visually inspect laundry equipment and report maintenance issues
Move, organize, and store linen in designated linen rooms across floors
Security & Night Porter Duties
Conduct regular fire walks throughout the night to ensure safety of corridors, exits, and public areas
Perform hourly patrols of the building, including car parks and all entrances
Ensure all front, back, and emergency doors are secure at all times
Monitor CCTV and remain vigilant for unusual, illegal, or dangerous activity
Prevent unauthorized access, intruders, or squatters
Maintain the overall safety and security of the hotel during night shifts
Carry out smoke tests and additional safety checks as required
Operations, Administration & Technology
Use the cleaning app to log tasks and upload photos of completed cleans
Maintain accurate booking and payment records using Zeevou and in-house systems
Understand and effectively use all relevant property technology
Track and report recurring maintenance, cleanliness, or security issues to management
Send reports to OE upon request
Maintain inventory of cleaning and operational supplies and report replenishment needs
Teamwork & Communication
Collaborate closely with Property Manager, Maintenance Personnel, and Operations team
Communicate regularly with the remote team via Discord
Participate in weekly meetings
Assist with hotel host duties, kitchen prep, stock checks, and
Competencies
Excellent communication and customer service skills
Ability to work alone throughout the night
Ability to work well under pressure
Ability to use your initiative and to follow written/verbal instructions
Knowledge of general health and safety procedures
Recruitment Checks
Authorisation to stay/work in the UK
Basic DBS check
ID Card and Proof of Address
Start from first week of March
Accommodation can be provided with an adjusted rent
Key Responsibilities
Guest Experience & Customer Service
Ensure all guest rooms are immaculate, orderly, and fully furnished to provide maximum comfort
Ensure smooth check-in and check-out processes
Attend to guests upon arrival and respond promptly, professionally, and confidently to requests, complaints, or emergencies
Present menus, assist guests with food and beverage selection, take and serve orders, issue bills, and accept payments
Deal with complaints or problems with a positive, solution-focused attitude
Housekeeping & Cleaning Duties
Perform full housekeeping services after guest check-out, including:
Replacing linens and towels
Emptying and sanitising bins
Restocking toiletries in an orderly manner
Vacuuming, sweeping, and mopping floors
Dusting furniture, removing cobwebs, and cleaning blinds and curtains (arranging washing and ironing where required)
Cleaning glass, windows, partition doors, electrical outlets, walls, sideboards, toilets, and high-touch surfaces
Spot cleaning as needed and rearranging rooms to standard
Clean and maintain communal and public areas including lobbies, hallways, restrooms, reception, coffee shop, meeting rooms, and event spaces
Prepare and maintain restaurant tables with strict attention to sanitation and presentation
Maintain serving areas and ensure overall cleanliness and tidiness
Laundry & Linen Management
Inspect all linens and treat stains as required
Operate washing machines and dryers, using correct cleaning agents
Dry, iron, and fold laundry according to manufacturer recommendations
Visually inspect laundry equipment and report maintenance issues
Move, organize, and store linen in designated linen rooms across floors
Security & Night Porter Duties
Conduct regular fire walks throughout the night to ensure safety of corridors, exits, and public areas
Perform hourly patrols of the building, including car parks and all entrances
Ensure all front, back, and emergency doors are secure at all times
Monitor CCTV and remain vigilant for unusual, illegal, or dangerous activity
Prevent unauthorized access, intruders, or squatters
Maintain the overall safety and security of the hotel during night shifts
Carry out smoke tests and additional safety checks as required
Operations, Administration & Technology
Use the cleaning app to log tasks and upload photos of completed cleans
Maintain accurate booking and payment records using Zeevou and in-house systems
Understand and effectively use all relevant property technology
Track and report recurring maintenance, cleanliness, or security issues to management
Send reports to OE upon request
Maintain inventory of cleaning and operational supplies and report replenishment needs
Teamwork & Communication
Collaborate closely with Property Manager, Maintenance Personnel, and Operations team
Communicate regularly with the remote team via Discord
Participate in weekly meetings
Assist with hotel host duties, kitchen prep, stock checks, and
Competencies
Excellent communication and customer service skills
Ability to work alone throughout the night
Ability to work well under pressure
Ability to use your initiative and to follow written/verbal instructions
Knowledge of general health and safety procedures
Recruitment Checks
Authorisation to stay/work in the UK
Basic DBS check
ID Card and Proof of Address