Receptionist - PT
| Posting date: | 31 January 2026 |
|---|---|
| Hours: | Part time |
| Closing date: | 02 March 2026 |
| Location: | Birmingham, B3 3AX |
| Company: | F1 Arcade |
| Job type: | Permanent |
| Job reference: | 1457580664 |
Summary
Receptionist - PT
Birmingham
Salary: £13.00 per hour + SERVICE CHARGETHE BRAND
At F1® Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike. F1® Arcade venues provide an immersive, state-of-the-art F1® racing simulation experience, gamified for a mass audience, with ‘best in class’ hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane…
The Role
As a Reception Team Member, you’ll be the first point of contact for our guests and play a key role in setting the tone for their visit. You’ll deliver a warm, efficient, and memorable welcome while managing bookings, answering queries, and supporting the smooth flow of guests throughout the venue.
This is a guest-facing role that suits someone confident, friendly, and passionate about great service in a fast-paced environment.
Key Responsibilities:
- Welcome guests with a friendly, professional, and energetic approach
- Manage guest check-ins, bookings, and walk-ins using our booking systems
- Handle phone, email, and in-person enquiries clearly and confidently
- Provide information about racing experiences, food & drink, and events
- Coordinate with Floor, Bar, and Guest Experience teams to ensure smooth guest flow
- Process payments and handle cash/card transactions accurately
- Resolve minor guest issues promptly, escalating when necessary
- Maintain a clean, organised, and professional reception area
- Follow company policies, health & safety, and brand standards at all times
What We Are Looking For:
- Previous customer service or reception experience (hospitality or leisure preferred)
- Confident communicator with a warm, welcoming personality
- Strong organisational skills and attention to detail
- Comfortable using booking systems, tills, and basic computer software
- Ability to stay calm and professional in busy, high-energy environments
- Flexible availability, including evenings, weekends, and bank holidays
- A genuine passion for delivering exceptional guest experiences
- Interest in F1®, gaming, or experiential entertainment is a bonus (but not essential)
What We Offer:
- Competitive hourly pay
- Fun, fast-paced working environment
- Staff discounts on food, drink, and racing experiences
- Ongoing training and development
- Opportunities to progress within a growing, exciting brand
- Equal Opportunities