Nuclear Medicine Administrator | Norfolk and Norwich University Hospitals NHS Foundation Trust
| Posting date: | 30 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,465 per annum, pro rata |
| Hours: | Part time |
| Closing date: | 01 March 2026 |
| Location: | Norwich, NR4 7UY |
| Company: | Norfolk and Norwich University Hospitals NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7663135/234-25-E1668 |
Summary
The Radiology Admin & Clerical Assistant is one of a team carrying out reception and clerical duties in relation to Nuclear Medicine and PET-CT services throughout the Norfolk & Norwich University Hospital.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
Part time 18.5hrs (potentially 24hrs) per week.
To undertake all reception duties, as required, in a pleasant and courteous manner with patients, visitors and other hospital staff.
The Radiology Admin & Clerical Assistant is one of a team carrying out reception and clerical duties in relation to Nuclear Medicine and PET-CT services throughout the Norfolk & Norwich University Hospital.
To liaise directly with Allied Healthcare Professionals and other members of the multidisciplinary team, relaying information accurately and promptly.
To undertake and update Soliton, ICE and PAS training to enable the post holder to carry out their duties accurately and efficiently to ensure the efficient running of the department.
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
To undertake all reception duties, as required, in a pleasant and courteous manner with patients, visitors and other hospital staff.
To liaise directly with Allied Healthcare Professionals and other members of the multidisciplinary team, relaying information accurately and promptly.
To undertake and update Soliton, ICE and PAS training to enable the post holder to carry out their duties accurately and efficiently to ensure the efficient running of the department.
To be able to check ICE for electronic requests and deferred orders and register new patients on PAS in a timely manner to ensure the efficient running of the department.
To undertake PAS training to enable the checking, amending and registration of patient demographic details as necessary and the checking of patient activity within the hospital, including changes to clinic appointments.
To input and scan all paper referrals into Soliton (RIS) accurately and promptly to ensure information is up to date.
To greet patients, check referral details, record/verify the attendance on Soliton (RIS) and direct to the waiting area.
To greet pre-booked patients, locate and validate appointment referrals details on Soliton and direct to the waiting area.
To use electronic work lists to schedule patient appointments according to clinical priority, associated waiting times or future clinic dates ensuring all capacity is utilised.
To schedule patient appointments in turn and according to their clinical priority either by phone or by letter ensuring they are booked into the correct scheduling location according to the availability of staff. To flag to immediate manager when there is a capacity shortfall that would result in patients breaching targets.
To enter appointment details on the Radiology Information System (RIS) and generate appropriate appointment letters complying with booking standards in the time restraints set.
To deal with and action as appropriate, incoming mail and ensure that all outgoing mail is taken to the central collection point by the end of each working day.
To deal with queries and telephone enquiries from all levels of staff, patients, relatives and other professional bodies in a timely and courteous manner. To be able to cope with people in different emotional dispositions and diffuse situations, sometimes stressful, which could lead to complaints.
To book interpreters for patients as and when required by telephoning Intran, ensuring all relevant information is to hand.
To take calls from patients changing/postponing appointments and update all information on Soliton.
To prioritise workload on a day to day basis.
To train and supervise new and inexperienced members of staff offering guidance and support.
Attend and participate in clerical and departmental meetings and mandatory training.
Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
Please note that this advertised position, which is part of occupation code 4149 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role
This advert closes on Thursday 5 Feb 2026