PALS and Complaints Case Officer
| Posting date: | 30 January 2026 |
|---|---|
| Salary: | £27,485.00 to £30,162.00 per year |
| Additional salary information: | £27485.00 - £30162.00 a year |
| Hours: | Full time |
| Closing date: | 13 February 2026 |
| Location: | Stockport, SK2 7JE |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9362-26-0085 |
Summary
Escalate to relevant divisions and managers on behalf of patients and their representatives when problems and concerns are highlighted. Explore patient/staff needs by using sensitive questioning, active listening and counselling skills in order to solve problems, overcoming barriers to understanding in order to achieve positive outcomes, build rapport and provide emotional support throughout. Provide advice to patients and/or their representatives on all aspects of the NHS complaints procedures. Identify when consent is required in order to investigate and respond thoroughly to a complaint, taking appropriate action to achieve this and seeking advice from the PALS and Complaints Manager when required. Ensure that the Trust Risk Management policies and protocols are followed and promoted within the post holders work areas and within divisions when concerns are highlighted Important Notice on Visa Sponsorship Eligibility Please note that whilst the trust does offer sponsorship this role isunfortunately not eligible for visa sponsorshipunder the UK Health and Care Worker visa route. This is due to the position not meeting theminimum salary threshold of £25,000 per annumand/or the requiredskill levelset by UK Visas and Immigration. We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK. **Secondment opportunity will also be considered for internal staff** Before applying for a secondment opportunity please familiarise yourself with the Trust secondment policy (found on the intranet) and ensure that you have discussed and gained approval from your current line manager.