Customer Support Advisor
| Posting date: | 30 January 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 01 March 2026 |
| Location: | BH22 |
| Remote working: | On-site only |
| Company: | Sterling Cross Ltd |
| Job type: | Permanent |
| Job reference: | DW/12159/1-9137 |
Summary
Do you thrive on building trust and meaningful connections?
A respected luxury healthcare provider in Dorset is looking for a Customer Support Advisor with a strong relationship-building mindset to help drive enquiries, build confidence, and convert interest into long-term placements — all while maintaining a genuinely people-first approach.
You’ll be the first point of contact for residents and families, guiding them with empathy and professionalism while showcasing the quality, care, and values of the service.
Working closely with internal teams, you’ll help ensure every enquiry is handled smoothly, confidently, and with impact.
You’ll also take ownership of local brand visibility and networking, building strong referral relationships with healthcare professionals, community partners, and key stakeholders.
From strengthening local awareness to nurturing long-term connections, you’ll play a visible role in driving growth and reputation.
This is a full-time, permanent role for a Customer Support Advisor.
Person Specification
• Experience in customer support, client relations, or advisory roles within a healthcare setting
• Excellent communication and listening skills, with a calm and empathetic approach
• Confident handling sensitive conversations with professionalism and discretion
• Full UK driving licence and access to own vehicle
Benefits
• Competitive salary with performance-related incentives
• Supportive, compassionate, and inclusive working culture
• Ongoing training and professional development
• Wellbeing support and employee benefits
• Clear opportunities for progression within care services