Patient Administrator

Posting date:	30 January 2026
Salary:	£12.21 to £12.79 per hour
Additional salary information:	£12.21 - £12.79 an hour
Hours:	Full time
Closing date:	15 February 2026
Location:	Exeter, EX5 1NZ
Company:	NHS Jobs
Job type:	Permanent
Job reference:	A0570-26-0000

Summary

Job Summary: Receive, assist and direct patients and visitors in a courteous and positive manner, both in person and via the telephone. Undertake a variety of administrative duties to assist in the smooth running of the Practice. Facilitate effective communication between patients, members of the Practice team, and other healthcare agencies. Key Responsibilities: Communicate effectively with patients, staff, visitors and other agencies Receive, welcome and advise patients, sign posting them where necessary Make appointments and operate the appointments systems as directed Answer telephone enquiries from patients, staff and other external agencies Process and record information in accordance with Practice protocols Arrange patient referral appointments as directed by GPs utilising e-Referral system where appropriate.Liaise with the Referral Support Service as required Process and distribute incoming and outgoing mail Administer new patient registrations and patient deductions Explain Practice arrangements to newly registering patient Monitor the practice website for patient submissions and send appropriate responses Booking and monitoring of patient waiting lists Unlock/lock premises and maintain security in accordance with Practice protocols Attend Practice meetings and staff training as required Responsibilities will be reviewed periodically in line with changing circumstances. Duties and responsibilities may be varied as required by the Partners and Practice Manager, in consultation with the post holder, in order to maintain a high standard, efficient reception/ administration service. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder will have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: Assist in promoting and maintaining own and others health, safety and security as defined in the Practice policy, to include: Identify risks involved in work activities and act in a way that manages those risks Make effective use of training to update knowledge and skills Equality and Diversity: Support the equality, diversity and rights of patients, carers and colleagues, to include: Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues Behave in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Act in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Recognize peoples needs for alternative methods of communication and respond accordingly Quality: Strive to maintain quality within the Practice, including: Alert other team members to issues of quality and risk Contribute to the effectiveness of the team by making suggestions on ways to improve and enhance the teams performance Effectively manage own time, workload and resources Apply Practice policies, standards and guidance at all times