Temporary Community Support Administrator
| Posting date: | 30 January 2026 |
|---|---|
| Salary: | £12.60 per hour |
| Hours: | Full time |
| Closing date: | 01 March 2026 |
| Location: | Erdington, Birmingham |
| Remote working: | On-site only |
| Company: | Elite Personnel Ltd |
| Job type: | Temporary |
| Job reference: | SK18142 |
Summary
We are recruiting on behalf of a client for a full-time temporary role supporting the delivery of a vital community assistance programme. This position plays a key role in helping vulnerable individuals and families access financial support for essential living costs, including food, energy and other basic necessities.
You will provide high-quality, customer-focused administrative support, working directly with residents over the telephone, processing applications and ensuring timely, accurate outcomes. This is a fast-paced, people-centred role requiring empathy, strong communication skills and excellent attention to detail.
Key Responsibilities
Customer & Client Support
Support residents to complete funding applications over the telephone, using a clear, problem-solving approach.
Communicate sensitively and professionally with individuals who may be anxious, distressed or experiencing crisis.
Take ownership of enquiries and aim to resolve issues at the first point of contact wherever possible.
Provide accurate, up-to-date information about available support and eligibility criteria.
Identify additional needs and signpost individuals to relevant local services and partner organisations.
Administration & Case Management
Process applications fairly and efficiently in line with agreed procedures and guidance.
Track applications requiring further information and ensure appropriate follow-up.
Maintain accurate and confidential records using internal systems and databases.
Manage correspondence via telephone and email, including sharing information securely with partner agencies.
Working with Others
Work collaboratively with colleagues and external partners to ensure a coordinated service.
Participate in team meetings, briefings and cross-team activities as required.
Build effective working relationships across services to support positive outcomes for residents.
Service Delivery & Performance
Prioritise incoming enquiries to meet service targets and maintain high customer satisfaction.
Manage workload effectively in a busy environment, working to deadlines and service standards.
Take responsibility for day-to-day administrative tasks within the service area.
Compliance, Data & Health & Safety
Handle sensitive and confidential information in line with data protection requirements.
Follow organisational policies, procedures and relevant legal frameworks.
Work in accordance with health and safety guidelines, reporting any incidents appropriately.
Skills & Experience
Essential
Excellent verbal and written communication skills with strong listening ability.
Proven experience in a customer service or administrative role.
Confidence dealing with challenging conversations in a calm and professional manner.
Strong organisational skills with a logical, methodical approach to record keeping.
Competent IT skills, including Microsoft Office or similar systems.
Ability to work flexibly and as part of a team to meet service demands.
Desirable
Experience working within the voluntary, community or public sector.
Knowledge of local community services and support networks.
Awareness of financial hardship or support schemes.
GCSEs (or equivalent) in English and Maths.
Benefits
This role will be weekly paid via Elite Personnel and will include holiday and pension.
Apply now to sue@elitep.co.uk
Please note we will require a copy of your UK rights to work to before an application can be progressed.
Due to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.
You will provide high-quality, customer-focused administrative support, working directly with residents over the telephone, processing applications and ensuring timely, accurate outcomes. This is a fast-paced, people-centred role requiring empathy, strong communication skills and excellent attention to detail.
Key Responsibilities
Customer & Client Support
Support residents to complete funding applications over the telephone, using a clear, problem-solving approach.
Communicate sensitively and professionally with individuals who may be anxious, distressed or experiencing crisis.
Take ownership of enquiries and aim to resolve issues at the first point of contact wherever possible.
Provide accurate, up-to-date information about available support and eligibility criteria.
Identify additional needs and signpost individuals to relevant local services and partner organisations.
Administration & Case Management
Process applications fairly and efficiently in line with agreed procedures and guidance.
Track applications requiring further information and ensure appropriate follow-up.
Maintain accurate and confidential records using internal systems and databases.
Manage correspondence via telephone and email, including sharing information securely with partner agencies.
Working with Others
Work collaboratively with colleagues and external partners to ensure a coordinated service.
Participate in team meetings, briefings and cross-team activities as required.
Build effective working relationships across services to support positive outcomes for residents.
Service Delivery & Performance
Prioritise incoming enquiries to meet service targets and maintain high customer satisfaction.
Manage workload effectively in a busy environment, working to deadlines and service standards.
Take responsibility for day-to-day administrative tasks within the service area.
Compliance, Data & Health & Safety
Handle sensitive and confidential information in line with data protection requirements.
Follow organisational policies, procedures and relevant legal frameworks.
Work in accordance with health and safety guidelines, reporting any incidents appropriately.
Skills & Experience
Essential
Excellent verbal and written communication skills with strong listening ability.
Proven experience in a customer service or administrative role.
Confidence dealing with challenging conversations in a calm and professional manner.
Strong organisational skills with a logical, methodical approach to record keeping.
Competent IT skills, including Microsoft Office or similar systems.
Ability to work flexibly and as part of a team to meet service demands.
Desirable
Experience working within the voluntary, community or public sector.
Knowledge of local community services and support networks.
Awareness of financial hardship or support schemes.
GCSEs (or equivalent) in English and Maths.
Benefits
This role will be weekly paid via Elite Personnel and will include holiday and pension.
Apply now to sue@elitep.co.uk
Please note we will require a copy of your UK rights to work to before an application can be progressed.
Due to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.